"Figure is Massive Fail"

Figure sux. I had a HELOC that was paid off entirely and dormant for 1.5 years that i now want to be clear of. First, I have to phone them and go through hoops to close account, even though they brag online how you can get approved in minutes, and funded a couple of days. I now need them off my title and to reconvey, which cost me an almost $100 fee and will take months to accomplish. No expedited service is available, and fat chance getting management to take your call or return it. Huge fail, totally slimy.

Follow up, 2/30. Just when I thought it couldn't get any worse, Figure steps up to amaze yet again. They had the audacity to refuse to honor the signed payoff demand from my Title company, and then even refused to even speak to my title officer; WTF? I've now spent hours on the phone with know-nothing "Specialists"who promise me return phone calls from supervisors, and here I am 2 hours after promised callback time, and this clown i finally got hold of doesn't even know if / when "Richard" is on duty. One person will directly contradict what another said just days prior. 48 hours ago I was to receive payoff demand directly within 10 minutes of our phone conversation. Nothinf. Today, I'm told they will not be sending it at all.

"The experience was smooth"

The experience was smooth, quick, and easy.

"She was very friendly and thorough"

She was very friendly and thorough. Went at a smooth pace. Great experience

"The E-Notary Experience"

The E-Notary was professional

"very fast and easy"

very fast and easy

"Professional and expedient"

Professional and expedient

"Great service and friendly person."

Great service and friendly person.

"Got all questions answered"

Got all questions answered

"Simply the Best!"

Figure.com made the application for a HELOC very convenient and the process was painless and quick! The mortgage was funded 8 days after completing the online application. The notarizing was even done online. Figure.com has competitive rates and is unmatched in the industry. I would definitely use them again!

"Quick and courteous!"

Quick, courteous notary, who was very well informed.