"Easy and convenient"

Easy and convenient

"The process of the application is…"

The process of the application is smooth and Customer service representative are very responsive and helpful to applicant's needs and questions.

"She was very knowledgeable and made the…"

She was very knowledgeable and made the experience easy

"The notary was knowledgeable and…"

The notary was knowledgeable and efficient.

"Great easy process"

Great easy process

"Adding extra irrelevant insurance fee "

I have applied and got a home equity loan in 2023 June. On December 2025, they increased my payment by purchased additional insurance for my in home appliances, and belongings. This is a non standard the requirement which they told me was because they received my insurance information late. I have submitted and uploaded insurance information which the insurance company have confirmed but Figure said it’s no on their file. The upload is not visible to the client. Spoke to more than 6 agents, got 6 different reasons. They all say they will refund to me but nothing happens and they continue to send me the higher payment stubs. They refused to provide the name who did this to me as there is no accountability.

"Very polite"

Very polite

"Seamless, quick, painless"

Overall the process was simple and straight forward. Contact with agents over the "chat" feature went well and they addressed questions quickly and efficiently. The only issue was the uploading of identification to verify identity. If the photo document was not accepted, they did not immediately notify you of this, and the application process stalled. It was necessary to contact them, after a period of time, when you noticed things were in limbo. Agents were helpful once it was brought to their attention. Notary process was quick and easy.

I have no idea how that Header "Never Again" was attached to this review.

"Easy and efficient"

Easy and efficient

"Excellent service by friendly staff"

Excellent service by friendly staff