"Ever heard of customer service - ??"

Heuser sent my hearing aids to the manufacturer on June 12, to check to see why they were not working properly. I received a call yesterday telling me they were ready. Could I come in then - couldn’t do made an appointment for today. About an hour later received a call wanting to confirm my appointment. I did not answer because whoever called did not use a Heuser phone (used a personal phone) so I called back to confirm my 11:00 appointment today).

I get here today and was told I did not have an appointment???! Whoever I spoke with didn’t put it in the system?????????

So, my hearing aids need to be programmed - now I have to wait until someone is available??? They don’t know how long????

I see a lot wrong with this picture. If they made the mistake (which I think they did) I should NOT HAVE TO WAIT until everybody else is seen - I should be seen at my appointment time - or as close as possible to my time!!!

What has happened to the Heuser Hearing Institute???????? UNREAL!!!!!!

"Dr. Pemba cares about your hearing!"

I’ve been going to Dr. Pemba for years. He never gives up! It’s personally important to him that his patients have the best possible hearing they can have. It doesn’t matter how many adjustments he has to make for your different hearing environments. I never question his expertise. That’s a given for me. Of course, I appreciate his knowledge, but I trust him because he cares!! I would recommend him to anyone with hearing issues!

"Yale Hearing Center continually does not return phone calls!"

Yale Hearing Center continually does NOT return phone calls! Problem has been ongoing for many months. It's almost impossible to speak with anyone at the Hearing Center. Very hard to do business with them.

"Very helpful loves how he took time to…"

Very helpful loves how he took time to make sure that we understood and made us feel very good and at ease.

"I went to Affordable Hearing…"

I went to Affordable Hearing Store-Springfield, Ohio. I seen Sheila Portz, HIS. I had a great experience, got all of my questions answered. she was very good at helping me with connecting my hearing aides to all of my devices. It took very little time for my hearing aides, and charger to come in.

"Permission to reprint."

PCG and the New York City Department of Education received permission to reprint text from Healthy Hearing in an ELA curriculum that focuses on Americans with Disabilities. This information was easy to read and very useful. We are grateful to Healthy Hearing for their permission to use this material in our lessons.

"I've been going here for years"

I've been going here for years. I've been tempted by lower cost store or on-line offers, but I wouldn't ever get the attention and great service offered by Donna and the staff. Robert Brown

"First of all"

First of all, you don’t show the Galesburg Il office in your website. It is very hard to get service since you bought this office you have limited days and sometimes no one shows up. Lack of communication when I leave
me hearing aids as to when to expect them to be done. I wish I could switch my Audible to another Galesburg facility but they don’t service this brand.

"Communication tone is supportive."

Communication tone is supportive.

"A wonderful experience"

A wonderful experience. Dr.Mark didn’t rush through exam & testing. Very thorough. Answered questions & gave clear explanations. Highly recommended office.