"Very happy with the personalised urn I…"

Very happy with the personalised urn I received & the engraving on it. You were very helpful & understanding in my needs. Thank you all at legend

"Grateful for your service."

Grateful for your service.

"very helpful and the quality of my…"

very helpful and the quality of my braclet is 10/10

"Ordered 3 x memorial ashes urns from…"

Ordered 3 x memorial ashes urns from this company,found the website easy to use.
Communication was excellent.
Date given for expected delivery was fairly accurate (day early)
Packaging was excellent
Would definitely use this company again, and would highly recommend to others based on my experience

"Delivery time was awful...telling me an…"

Delivery time was awful...telling me an item was in stock when clearly it wasn't...loads of emails and a month later it arrived...product is good but not happy with having to wait to collect my wife's ashes after been told the urn would be with me 5-10 days

"Urn for beloved husband"

The Urn is beautiful. Was delivered early and was as the picture showed.

"After placing the order it took some…"

After placing the order it took some time for the item to be dispatched. Upon emailing the company I was informed it would take 10-14 working days to dispatch my item even though on the website it said 5-10 working days when I ordered. Given the business this company is catering to I felt their customer service could have taken on a more caring tone in their response to my enquiry as may be a very sensitive subject for many of their customers

"Customer service very helpful."

Customer service very helpful.
The item I ordered was not suitable so I needed to return it. I spoke with customer services who advised me how to do this and I received my refund and also a refund for the postage.

"Marble effect urn "

Very pleased with my purchase. Customer services were helpful. I have given my review 4 stars as I would have liked my urn sooner & didn’t realise it came from Germany.

"Absolutely awful"

Ordered an urn for my late mother, on the 13th of January, I left it until the 28th of February to contact them. They sent the urn out on the 1st of March, after I contacted them.
So my poor mother has been in the funeral home to be picked up, because of their incompetence!
Not even an apology or acknowledgement either.