"Predictably bad "

Sent the wrong cable on a 2 component device. Every interaction with this company is slap dash and amateur.

"Happy"

Despatched quickly and I was regularly kept up to date. Can't fault them at all.

"Everything as described"

Everything as described. Delivered quickly and safely.

"Great retail, but poor online experiences"

My Retail experiences in person has been hassle free and very good for any trade-ins, but the online store, how items are catalogued, evidence of testing and grading is very poor.

I've been sent the wrong variant of graphics card twice, which unfortunately has a significant difference in price (€75 approx). Better care must be taken by CeX in future to label the items appropriately.

In my case, two separate CeX branches mislabeled products, where a ROG Strix model was advertised and a TUF Gaming model sold. I appreciate however how prompt and quick the refund process was in store.

I've also been sold a 5800X3D CPU that either wasn't tested before sale or got damaged in transit despite being marked fragile, and good padding and in its retail box.

It had many bent pins when unboxed and definitely would not socket in a motherboard nevermind boot. I decided to simply realign the CPU pins by hand and got it to boot with some trial and error.

Further feedback would be that RAM needs far more granular labelling and filtering. I've been sold DDR4 server (ECC) RAM that was not compatible with my board and did not match the image or description given.

CeX employees have also explicitly stated when queried in person that server RAM is not accepted, so in my opinion, under no circumstances should it be sold.

Lastly, I think some of these problems have surfaced due to how items are catalogued, the traceability of said item and how transparent the testing and grading reports performed are.

It would be great to have a report per item sold that remarks on and shows the condition, tests performed, who signed off for sale etc. but it's unfeasible given how stretched thin the stores are for running tests and working the tills.

"Great Retail, Poor Online experiences"

My Retail experiences in person has been hassle free and very good for any trade-ins, but the online store, how items are catalogued, evidence of testing and grading is very poor.

I've been sent the wrong variant of graphics card twice, which unfortunately has a significant difference in price (€75 approx). Better care must be taken by CeX in future to label the items appropriately.

In my case, two separate CeX branches mislabeled products, where a ROG Strix model was advertised and a TUF Gaming model sold. I appreciate however how prompt and quick the refund process was in store.

I've also been sold a 5800X3D CPU that either wasn't tested before sale or got damaged in transit despite being marked fragile, having good padding and in its retail box.

It had many bent pins when unboxed and definitely would not socket in a motherboard nevermind boot. I decided to simply realign the CPU pins by hand and got it to boot with some trial and error.

Further feedback would be that RAM needs far more granular labelling and filtering. I've been sold DDR4 server (ECC) RAM that was not compatible with my board and did not match the image or description given.

CeX employees have also explicitly stated when queried in person that server RAM is not accepted, so in my opinion, under no circumstances should it have been sold to me.

Lastly, I think some of these problems have surfaced due to how items are catalogued, the traceability of said item and how transparent the testing and grading reports performed are.

It would be great to have a report per item sold that remarks on and shows the condition, tests performed, who signed off for sale etc. but it's unfeasible given how stretched thin the stores are for running tests and working the tills.

"Damage cable rest was fine "

Ordered SSD external Disc and it came with damaged cable so I needed to pay extra to buy new one. Disc was fine. Quick delivery

" disappointed click and collect experience "

Ordered items online but when I went to collect at the store was told only 1 item was available to collect and to wait 10 days for the money to go back into my account, which I’m still waiting on . My son is autistic and was excited visiting his favourite shop to collect his items. Very difficult to explain to an autistic child why his items were unavailable.
It shouldn’t have taken the order if the items weren’t available.

"The item sent was incorrect"

The item sent was incorrect. While I am aware that computer parts can often be labelled esoterically, I was at least hoping that a place literally called "Computer EXchange" wouldn't make such a simple error.

At least when I returned the item, the service was courteous and prompt.

"Trade in "

Left phone in as trade in , told me be ready 25mins , and it was , and got cash for it ..brilliant

"Fast postage."

Fast postage.