"0 STARS IF possible - AVOID CUSTOMER SERVICE"

0 STARS IF possible. Booked months in advance. Turned up at Shannon airport with 5 year old to no staff available and gone for the night. Would not answer phone was left with child crying in airport. Had to hire from another company at an extortionate rate of 400 for 3 nights as stranded. Have contacted customer services who agreed to a full refund. Have not heard from them since and no refund given. 3 calls, 2 emails and tweets. Shocking and unbelievable would consider this theft. Paid for service it was not delivered and no refund given!

"would give 10 if possible!"

In the past month I booked twice with Sixt, one via third party and one directly with them.
Both times I had the most caring and attentive counter people. Declan, Conor and Jorge in the Stephen’s Green (Conrad Hotel) are just the best.

They explained me everything I was paying for… in the first booking my car had some issued within its panel. It said that the oil needed to be changed and that I had lost pressure on the left rear tyre simply upon turning it on. Declan was kind enough to get to the car parking to verify the issues and change the car for me.

Conor and Jorge welcomed for my second rental and were incredible accommodating my booking.

10/10! Can’t wait to hire again with Sixt

"Sixt now only give you third party fire…"

Sixt now only give you third party fire and theft insurance as the basic option. So to upgrade costs £23 a day. Very disappointed. Really sneaky. Caught for another £90 for three days in Manchester.

"Don’t touch with a barge pole"

Don’t touch with a barge pole ! Pre booked via Ryanair for a 4 day car hire from Shannon Airport in April 2022.
Returned to same airport and no issues until my May credit card statement showed an additional fee of £777.79.
Could only contact Sixt.ie via email and eventually got an invoice stating a 34 day rental, toll fee and return to Dublin Airport. It was only after a Dispute was raised with my credit card company that this and 2 other fees were removed from my account.
Still todate (October 2022) I have received no explanation or apology from
As an update it is now late February 2023. In late October 2022 I received an apology with the so called final invoice which still showed Dublin as the return destination and an offer of a €100 discount off my next car hire.
When this was declined and the incorrect invoice brought to there attention a further correct invoice was finally sent together with a good will repayment of €36. A promise to refer the whole to higher management for review never resulted in further correspondence from them.

"A fuir ceux sont des voleurs et très…"

A fuir ceux sont des voleurs et très agressifs envers les clients.
Une réservation faite et payée 7 mois à l avance chez Sixt Dublin Aéroport.
A cause d un vol Aer Lingus décalé nous arrivons le le demain à 05:00 du matin. La voiture réservée et payée pour 7 jours a été ré louée avant notre arrivée. Loué 2 fois et la personne au comptoir a été impolie et très agressive.
A fuir absolument.

"Very disappointed in Sixt"

Very disappointed in Sixt. Car fine. Service at Dublin airport OK. Would not rent from them again...ever! too long a story to go into but they burned us for the points we used to originally book. Had to pay cash on the spot for the car then they denied refunding the points after our trip claiming we were "no show". We were going on the advice of the clerk. We essentially ended up paying twice for one car.

"Pratiques commerciales douteuses"

Bonjour, j'ai loué cet été un véhicule en Irlande pour 5 jours (agence de Dublin). Si le véhicule était en très bon état, mon expérience avec SIXT s'est avérée très mauvaise. En effet, le paiement du montant avec ma carte VISA Premium a été refusé, au motif qu'il s'agissait d'une carte de DEBIT et non pas d'une carte de CREDIT. La seule solution possible pour réaliser le paiement avec ma carte de débit consistait à payer un supplément de +180 € ! N'ayant pas d'autre choix (pas de carte de crédit en ma possession), j'ai été dans l'obligation de payer ce surcoût. Devant de telles pratiques commerciales douteuses pour une grande société de location de voitures, ce sera ma première et ma dernière expérience avec SIXT. Je m'adresserai désormais à d'autres loueurs. Soyez vigilants si vous louez en Irlande.

"Una vergüenza!!!!"

Una vergüenza!!!!
Te alquilan un coche averiado que daba un testigo de alarma y fallo en motor y tras decenas de llamadas.no te cambian el coche ni te lo arreglan

"Ugly surprises all around - final"

Ugly surprises all around. Reserved a Passat because I know the car and it's what I needed. No passat available at Dublin, they give me a Carolla that is a mess. Every single panel on the car is dented or scraped I look like I am driving some 10 year old beater. Then they require a mandatory 2,700 Euro deposit in case I damage the thing. Shameful and embarrassing. After multiple emails SIXT let me have a better car if I picked up at Shannon. Only 20 minutes out of the way so I took it. I guess you could call that trying to make it better, albeit on my time and energy. Finally final charge to my card in August was $158 more than the quote given when I reserved in March. I suppose I should be grateful. Didn't get the car I reserved for the price I reserved it at, I returned a day early and all fixes to the problem were at my time and expense. Is this what passes for car rental in Ireland? I'd rather go to France.

"Good experience at Shannon Airport"

Good experience at Shannon Airport. No queues, car ready, no pressure re insurance. Dacia Duster when ordered a mid range. Drop off was easy and got a lift to departures door.