"Poor Customer Service and a passive aggressive comment to boot."

Purchased documents and downloaded from this website. Documents required a password and password we received from the purchase did not work. When I emailed requesting support they replied 'your account has been revoked'. No explanation just revoked.. They claim a refund will be processed but not feeling very confident based on what I read about this shady website. Caviat Emptor people.

"I asked an innocent question, they cancelled account & revoked license!!"

I ORDERED A FORM, AND HAD A QUESTION:

MY EMAIL TO THEM
I just ordered a mortgage form for Georgetown County, SC. I need to format my responses to fit in the blanks, and after I saved a copy, it then asked for a password for the document to access it as a normal PDF for editing. Is it the same as my password for your site? If you do not wish to send me the PW, please forward a copy of the PDF without edit restrictions. Thank you!

THEIR REPONSE:
Your order and payment has been canceled. Your limited license to use our documents, or any derivative thereof, is hereby revoked. We do hope that you find something more suitable to your needs elsewhere. Have a wonderful day.

ARRRRGH!

I WOULD HAVE APPRECIATED A PHONE CALL AND AN EXPLAINATION, MOREOVER, AN APPOLOGY!

What the heck are they assuming?

TO USE A PATRONIZING TONE WHILE CANCELLING USAGE RIGHTS IS NOT JUST UNAPPRECIATED, IT INSINUATED NEFARIOUS WHILE THEY KICKED ME TO THE CURB FOR JUST INNOCENTLY REQUESTING AN EDITABLE VERSION, FOR FORMATTING REASONS ONLY. SHAME ON DEEDS.COM! WHY ARE THEY SO PARANOID?

Happy to go to Law Depot, but I liked their version better. I just could not fit the simple line of “property address” and “property description” in the form allocation, and putting the dang address from the first page, on an exhibit at the end, as their instructions suggest, is just stupid.

DON'T EVER ASK THEM A QUESTION! THEY WILL CANCEL YOU!!

"Good pricing and you SHOULD file yourself!"

I began completing the form online, but had to stop for something, so hit the 'save' button. It promised to send a link to my email to finish it, but I could not get the link to work, so I began again by downloading and printing the blank form. I had always planned to complete it online, print it, and file in person. *Just a note to those who are not happy with Deeds.com not e-filing on their behalf: (1) some states do not allow e-filing, (2) it is probably safer and more secure to file any deeds of ownership yourself, in person. Online hackers are very proficient at tapping into many websites, and I feel better just buying the blank form from Deeds.com and doing the rest myself, rather than having the personal details of a deed of ownership, etc. online, and transferred between your public IP address and another. Just buy the forms and do the rest yourself. The price of Deeds.com forms is very reasonable.

"They told me to do it myself"

Purchased quitclaim deed package and followed instructions. I made adjustments as requested but they said the would not eFile it for me and I would have to do it myself. What's the point of their service if they won't file for me?

I think they are content selling the forms but will not follow through with filing. Information on the website is misleading and/or inaccurate.

"Cannot recommend highly enough"

Absolutely great. The staff is responsive and knowledgeable. The online interface is excellent. The total cost for finalizing the sale on our property (minus state filing fees) was $39. A wonderful experience.

"Forms good but not perfect, instructions good, company hostile"

The forms were easy to use, and the instructions were clear. But some of the information I needed to supply wouldn't fit into the field on the PDF, and there was no way to alter the PDF to make it fit. I used their feedback mechanism to ask them about this, and got back this friendly answer:

"Your order and payment has been canceled. Your limited license to use our documents, or any derivative thereof, is hereby revoked. We do hope that you find something more suitable to your needs elsewhere. Have a wonderful day."

My account there has been closed, so I couldn't leave a review. No bad reviews, folks!

"I purchased a package but had questions…"

I purchased a package but had questions about the fillable form. It's not very user friendly. I sent them an email with my questions because you can't talk to anyone. Well, instead of answering my questions, they closed my account! It's funny how they say they welcome your feedback when you open an account but when you do give them feedback that they don't like, they close your account. Very unprofessional!

"Algorithm closes account when review is bad"

This company has an algorithm which automatically closes your account if you give them a one star review. I join the chorus of former users who say this company is a complete rip-off.

"Terrible customer service and dishonest"

I left the following 1-star review on deeds.com on Sept 23: "I purchased a Quit Claim Deed package a couple weeks ago. The included guide unfortunately didn't answer all the questions about my specific case of how to fill it out, so I sent them a couple questions on Sept 8. It's now the 23rd, and still no reply. The form is a useless waste of money if I don't know how to fill it out in a legally-accurate way."

This time, they replied literally within minutes... by closing my account and sending me an email threatening legal action if I use the form I purchased. They said they will send a refund, which I look forward to seeing.

They did NOT post the review that I left on their website.


UPDATE: My review has now posted to their website. They have also sent a second very prompt letter now threatening legal action for posting reviews on 3rd party websites (like this one). It's a shame they weren't this diligent in responding to my customer service request...

"Absolutely terrible service"

Absolutely terrible service. They requested forms in a format that was against what the county wanted. They would not answer questions directly and would not allow a call in. The closed my account stating that the program was resolved and when I sent them messages the sent me emails that required me to log into my account, which I could not do because they closed it. Very unprofessional and would not use.

They replied to this post telling me to reply on their website, which I did and they deleted that review and blocked my account. COMPLETE SCAM. Of course they are going to only keep the good reviews.