"Ordered 2 items on the 5th of may for…"

Ordered 2 items on the 5th of may for my sons birthday :) i had an email saying it would be delivered the 14th so would be here in time :) but nothing came :( after numerous attempts to contact by email i messaged them on fb and was told they would look into, i had no message back for a few days so i contacted yodal myself and they told me they didnt have the item. Elc contacted me today saying the item is maybe lost in transit🤔 and that they will send out another item that will take another 10 days to come. Not asking me if i would like a replacement just went ahead and decided for me🤔 i have sent a message on fb and customer services asking to cancel and refund now. This has really tested my patients i wont be buying with elc or entertainer again.

"Would give ZERO stars"

I placed an order on 2nd May. I was informed this would be delivered on 11th May. By the 13th it had no arrived, I managed to speak to elc via Facebook and they offered me a refund or a replacement. I asked when the replacement could be delivered as its for my sons birthday. I never got a response, I have sent 2 further messages, posted on their Facebook page and emailed them. I have had no response

"Ordered some baby toys but after a long…"

Ordered some baby toys but after a long wait, it came with a faulty fish bubble machine & contacted the customer service, they replied at the beginning asked for photos & told me they’ll send a new one but after that they just ignored me..... worst customer service!

"The rest of the reviews are true DO NOT BUY FROM HERE!"

I do not recommend anyone buying from this company and after reading the rest of the reviews I wish I never bothered. If you’re looking for a toy please buy elsewhere! I’ve worked in customer services before and their customer service is as shocking as their next day delivery! I placed my order on Sunday 2nd Feb with next day delivery making sure it arrives in time for my child’s birthday this week, £4.99 for next day delivery which I didn’t mind as long as it arrived next day! Didn’t arrive Monday, didn’t arrive Tuesday and still no sign of it Wednesday still isn’t out for delivery! They refunded my next day straight away apologised for the “delay” and said it should’ve still been out for delivery yesterday, however yesterday afternoon I received an email from the delivery service to say they had only just received my order with them yesterday! Well they lied I don’t believe this was sent on a next day service and I wouldn’t have got my money back if I didn’t email! What makes it more embarrassing for them is that I purchased some other things from a different toy company the same day BUT it was standard delivery and it arrived yesterday!! I’ll never bother with this company again, it’s a shame because they have nice stores it’s their online service that is horrendous and puts me off even going in store.

"If I could give zero stars I would..."

If I could give zero stars I would. Shocking shocking shocking. Ordered lots of items for babies first Christmas. Paid for express delivery. No sign of my delivery - despite them taking the money from my account over a week ago. AVOID AND GO ELSEWHERE. The worst customer service ever. Spent hours on the phone going round in circles. They blame the courier (Yodel) and tell lie after lie. If you can find the stuff you want elsewhere then do so. Will never use again!!!!!

"Bad Service"

I ordered two sets of complete flash cards at the end of November. I didn’t receive a confirmation email or any update to tell me to collect my items. I contacted the customer service to see were my order was up to, to be told there was an error. The customer service advisor then sent the items out express delivery to receive them today, only to find one item in the box and a note to say the other is out of stock!!!!

"I ordered my granddaughters Christmas…"

I ordered my granddaughters Christmas present on line, I didn’t receive the confirmation email needed to collect it, I spent time on their live chat where they gave me a reference number and said I would receive an email, still didn’t receive an email and the reference was incorrect so couldn’t collect. Spoke to someone in customer services who looked into this, confirmed they had received the money but still couldn’t provide me with a reference or an email, they refused to give me my money back. Still haven’t got my goods and still waiting for someone to come back to me. Don’t spend your money on line with elc as you may never see your money or goods again

"Bunch of absolute crooks"

Bunch of absolute crooks. Friend purchased vouchers for ELC not accepted by ELC since take over by the entertainer. Waste of money. Consider needs of business rather than customers. I will never buy an ELC product again. They should treat loyal customers better.

"Dino bouncer"

Bought an inflatable bouncer for my son. Was tricky to inflate and put electric pump wouldn’t work. Had to buy a hand pump but good quality now it’s sorted

"Worst company ever!!!"

Still haven’t reveived my daughters christmas presents which were ordered November 2017, no refund either. I highly recommend people to avoid this company!