"I hate leaving bad reviews BUT...."

I hate leaving bad reviews but I was very excited for my lawn moss and was terribly disappointed when I (finally) received it - it took a good month to get here. The box was full of mixed varieties of moss, not just the one that I ordered. It was full of leaves and sticks and debris that I had to remove by hand, which was very tedious. A lot of it was already brown and thin. The actual lawn moss that I ordered was beautiful, but it was a small fraction of the box. Most of it was unusable. I tried to put it down, but it was already on its last leg and did not make it. If I had received what I ordered, I would be giving it 5 stars but there was barely any of that in there. The majority of the moss was a mess. A lot of money spent, a long wait, and a big disappointment. I am hoping others have more success than I did.

"It's too early to rate the ferns"

It's too early to rate the ferns, although one Christmas fern is starting to pop up, as is one of the Fiddlestick ferns. My rating is low because the incentive to buy sets of ferns was the BOGO; two were charged full price. I did not catch this until I had paid; I immediately tried to contact your site but never received acknowledgment from them.

"I received sticks"

I received sticks, which is what I expected. As far as I can tell they are just fine! However the shipping was slow and that is okay too if I had received a notice about this

"disappointed"

I was very disappointed when I received 3 dormant Maximilian Sunflower plants, and not live plants. If I had known that the plants would be dormant I wouldn’t have paid for them.

"The quality appears to be good and…"

The quality appears to be good and received everything I ordered, but estimated time was longer than expected with no communications until it was ready to be shipped. I ordered during the busy time but a similar order from another company two weeks later arrived 2 days after this order, so be patient.

"Check out local nurseries first!"

What I bought was not $62 worth! Check out local nurseries first. I wish I could add photos so you could see it!

"My trees came on time"

My trees came on time, they were packed great, and were in fantastic shape. I would definitely order them again.

"Poor customer service "

I received my shipment on Friday May 3rd. I ordered a white oak and 4 dogwoods. The white oak is split into 2 trucks right at the root system instead of a single trunk tree. I sent an email immediately with no response for almost a week. I have also tried to call the number that was in the box several times with no answer. Very frustrating as I want a single trunk tree that will grow up to be a nice strong tree.

"I was very happy with my experience"

I was very happy with my experience. The plants arrived in good condition. I have yet to get my second arrival. I will order again.

"Rapid response"

Rapid response, plant in ready to plant conditions