"Lost Faith..."

In the beginning the company was amazing. Quick response and quick turn around for my aligners. Now that I've paid everything and need another refinement they have ignored all my emails. They did respond to one saying that my teeth were straight and that was that. But they aren't and I've tried reaching out letting them know that with no response.

"Great customer service"

I have ordered braces and retainers through SnapCorrect. When it comes to getting everything right with the molds, there can be complications, but I have always had great customer service and every issued has been resolved to my satisfaction. All phone calls and email interactions have been pleasant and courtesy.

"Decent results. Horrible customer service."

I, like several other reviewers, have had a horrible experience with customer service. I completed my treatment plan back in March. I was fairly pleased with the results. But, once my first set of retainers started to wear out, I ordered new ones. When they arrived, they were nowhere close to the right fit. So I contacted them back and they said they would redo them. 4 months went by. I left multiple voicemails, emails, chat messages. Nothing. No response. Finally, out of the blue I get an email saying my new retainers are being made and would ship soon. That was in September. I have now been waiting now another three months to try to get my correct retainers. It’s been a total of 7 months since I originally ordered my retainers. If I ever do get them, I will update this review. We shall see I guess.

"Literally no one ever responds"

I got my aligners in 2019 and they worked pretty well for me. Not a perfect smile, but much better than the one I had previously. I also never had any issues with timing or contacting anyone for help. However, I ordered two retainers six weeks ago (my original broke). I was charged $150 and have heard NOTHING back since then despite numerous phone calls, voicemails, and customer support tickets. I was told that the retainers would be shipped out within 4 weeks. I'm still hanging on to hope that I will receive them eventually, but if I don't hear from SnapCorrect before too long I will dispute the charge to get my money back. It should not be this difficult to get a hold of a single customer service representative. And in the meantime, my teeth are moving. What a waste of money.

If they end up getting back to me and I receive my retainers, I will update this review.

Edit: SnapCorrect did contact me through email after reading this review. There was an oversight with my retainers and they have started remaking them and will hopefully get them to me soon. I am still a bit nervous as they haven't been very responsive in the past and I have to wait even longer to receive my retainers, but I am hopeful that it will work out. I will update this if/when I receive them!

Final edit:

In the end, I did receive my retainers over two months after I ordered them. My teeth had shifted too much since then to actually use them, so Snapcorrect set me up with a refinement plan. The refinement plan also took a long time to get to me, although I think that was more due to trouble with USPS than with Snapcorrect. I've started wearing my first aligners for the refinement plan and I'm hopeful that after another couple months, my teeth will be where they used to be and I'll have a working retainer to keep them in place!

This company does good work, but I won't lie, the difficulty of getting in contact with a customer service rep when I first ordered the retainers left a sour taste in my mouth. I think they're an effective and affordable option if you don't mind chasing them down in the case of any problems.

"Extremely frustrated with this company"

Extremely frustrated with this company. I am on my FOURTH do-over because I got to the end of treatment and still have issues. During the process - lost a couple trays..but they told me they CANNOT replace lost ones, because they don't keep those in the computer sysytem - only retainers. WTH?? Why?? Am I the only person who EVER lost a set? Is this data REALLY that difficult to store? Come on! This time I my new retainer I paid $150 for....is actually moving my teeth OUT of alignment which had been better achieved with last trays. Told them AND sent pics of the issue with my top teeth. And just now got the kit to do the impressions YET AGAIN....and they are for the bottom only. Completely fed up..I do NOT recommend this at all. Also, some of the people who answer emails are snarky and rude. I really don't have much good to say...except teeth are straighter than before. Wish they were done in the first 9 months like I was told. Nearly 2 years later I'm pretty sure paying a little more would have been worth it.

"Not the results I was looking for"

These aligners were fairly priced and did a great job at moving my teeth. They are also truly invisible.

However, I had a minor issue to fix. The tooth I wanted to align is in place, but now, my top front teeth are touching my bottom front teeth when I bite down preventing my molars on one side from meeting. I’ve already gone through one set of refinements that didn’t fix the problem. It’s very frustrating.

On top of that, I’ve been wearing my retainer for only three months now and upon taking it out to brush my teeth, noticed a huge crack down the side of it where my main problem tooth was. I can already feel my tooth shifting back. If retainers need to be replaced this frequently, then the price of these aligners are completely pointless. You might as well go with Invisalign.

"Overall a good experience"

Originally I thought it took entirely too long to receive but overall in general considering the price was thee best (and trust me I compared) the overall experience is good. The program is great, comes with whitener both gel & laser. I am actually considering getting another purchase but for my daughter. :)

"Good Price - Great Results"

I finished my aligners 3 months ago. I've gotten a great result, period. The treatment plan was smooth, and I've had no problems reaching customer service with any questions or concerns.

I also did a lot of research before choosing SnapCorrect. I considered numerous companies, and spoke in-depth with reps before making a decision. Cost was not the only factor for me, and with all things considered SnapCorrect won my business.

My teeth are near perfect - I truly could not be more satisfied with the results.

UPDATE: I reached out to SnapCorrect for a set of retainers, they called me and I've ordered my replacement retainers. Thanks SnapCorrect!!!

"5 Stars"

These aligners fit so nicely and they were super easy to get used to. I also love the whitening foam. Couldn’t be more happy!

"Not sure if this company is still in…"

Not sure if this company is still in business. I've been trying to contact them and have not received a response.

I have been through three rounds of aligners so far. The first round only fit until tray 3, the second round only tray 1 fit, and the third round none of them fit. After the last round, they had me send in the aligners for fit testing. They received my aligners on July 6. I still haven't heard anything from them about this process. At this point I'm completely frustrated. My teeth look the same as when I started this process. I have no desire to continue treatment at this point since three rounds of aligners have failed. I emailed them a few weeks ago requesting a refund. No response to that email either. This has been a complete waste of time and money.