"Excellent service"

I brought a car from here 2 weeks ago. I am very pleased with my experience. Emily made my experience a joy. I’m always nervous buying a car. Would recommend to friends and family. Thank you for a 5 ⭐️ treatment.

"Amazing service"

Amazing service, staff couldn't have been more helpful! Thank you!

"Great service"

Great service

"My Daughter bought a 2015 Peugeot 208…"

My Daughter bought a 2015 Peugeot 208 from this company. As she lived in Doncaster, viewing was a problem until she came back to Gloucester about 5 days later.These guys were totally understanding and accommodating to our needs/requests.
Absolutely faultless service. Car was like brand new, great communication with Matt. They are all very customer focused. Would highly recommend. They are A1.

"Be careful !"

Purchased a car from these People then problems started, we test drove the car from their facility where they had parked the vehicle! After deliberation we agreed to purchase 2weeks later we received a parking charge notice from when we test drove the vehicle I rang Mike who said this isn’t the first time it’s happened we will sort it out, 2 weeks later we receive another reminder I rang Mike and he said he would speak with Emily and get it sorted, another 2 weeks and another reminder received, email sent to Cotswold automotives
We are now suffering anxiety, distress and upset due to there lack of professionalism
Next step will be solicitors and bad reviews on local FB unless it is rectified immediately

"Friendly Professional and 5* service"

From finding a car on Auto Trader that I really liked and messaging the company, Cotswold Automotive was prompt in responding and arranging a viewing and test drive. I decided to purchase the car because it was kept in perfect condition. The team made my entire car-buying experience effortless, including part exchanging my old car. Their friendly and professional service was particularly helpful and understanding of my dyslexia, making the paperwork process stress-free. They went above and beyond to ensure the transaction was smooth. I highly recommend buying a car from Cotswold Automotive and would be happy to do so again.

"What a brilliant company"

What a brilliant company. The lady Emily was so friendly and helpful. Will definitely recommend.

"Amateurs. Avoid this business. "

Bought an Audi TT 2004 on 1st of Dec 2023. The test drive was fine. The car was delivered to Bournemouth and then spotted an issue with the petrol indicator along with another small issues. Left a voicemail within a week but none returned the call. Had to write an email. Turns out the guarantee does not cover this as the issue appears to be due to car being old. Not sure how this works as any issues can be claimed as: “the car is old”. Been told to bring the car as no support can be provided in Bournemouth. I was willing to pay for collection but somehow this service is only available only when you buy the car. Was agreed (more like told) that I will bring the car at any convenient date this year, but when I booked a holiday specifically to bring the car for repair, none of my emails are being replied when I asked about a specific time slot. Apparently there is some reaction when people are posting here. Will edit the post if any update.

Update: So after this review indeed something changed and I was approached. An appointment has been scheduled (more like told to bring the car whenever I want) they took the car, sent me back home on my own, on a strike day. It was fun. Also been asked to “remove the review as it’s damaging the business and we are helping you anyway“. After 3 weeks been told that all issues has been fixed and they “are happy with the car”. Told them in advance when I’ll arrive. Arrived and had to wait more than 1 hour so someone can bring the car. Started the car aaaaaand, none of the issues being fixed. Called back to ask what to do next and been told to do what I want as I will be contacted later. Indeed, been contacted later to be told again that thees are specific issues of Audi, and for my mirror issue to fix it with my local workshop and they will pay it back. Fixed all issues on my local workshop, sent them the invoice aaaaaaaand, been ignored since.

Conclusion: Avoid this business. Zero selling skills, zero customer service, zero technical skills. Even if you decide to buy here, remember that as long as the car is fine, you won’t have a problem. But if after the purchase you spot a problem, you need to prepare yourself for a long time journey. Better start straight away sending emails. They ignore complaints over the phone. And you won’t have any track of that if you may escalate it further.

Thank you Cotswold for an amazing customer experience.

To be continued :)

"Fantastic reliable service."

Fantastic reliable service.

"Very quick process!"

The whole process it was very easy. The car it was exactly what’s showing on the site.