"Very knowledgeable and professional."

Very knowledgeable and professional.

We were delighted by the efficient and friendly service throughout. Everything happened as promised with the minimum of fuss and to the highest of standards.

"Electric garage roller shutter doors"

Good price, good service.

"My first electric garage door...."

My initial nervousness at buying from a company I had never used before was quickly and permanently dispelled. The survey, price, delivery period and installation were excellent. Clearly. experienced, the installation team pointed out a minor blemish on one of the door slats and recorded it as a fault, to be rectified. Within a week the new slat was delivered and installed without fuss. Brilliant customer care I would say and to be recommended.

"Poor customer service and communication …"

Poor customer service and communication is the problem with this company. We had problems with the installation of the garage door and had to get them back to fix things. The question then is why not get it right the first time!! When you phone you get a receptionist who then has to pass a message to someone else. They don't call you back when they say they will and it is down to you to keep chasing them. The quality of the products they use is fine but it would just be good to get the job done without all the hassle.

"I am surprised at the negative reviews …"

I am surprised at the negative reviews of this company as my experience is quite the opposite. I have used TGDC twice now and they have not disappointed. They installed an electric patio canopy 2 years ago and a double roll garage door last month.The installations for both products were carried out without a hitch.

"Wellingborough Branch."

.The first attempt to repair an old garage door was in March.The repairs failed last week and I contacted them.The engineer came the following day .Further repairs were carried out successfully without further charge as the company considered the original repair to be still under warranty.Very happy with the service

"AVOID THIS COMPANY!"

BE AWARE THAT ONCE YOU HAVE PAID A DEPOSIT, THE GARAGE DOOR CENTRE’S TERMS AND CONDITIONS DICTATE THAT YOU MAKE FULL PAYMENT PRIOR TO THEM INSTALLING THEIR PRODUCT. THIS LEAVES THE CUSTOMER RETAINING ALL RISKS IN THE TRANSACTION, WITH LITTLE LEVERAGE IF THE PRODUCTS AND SERVICES ARE BELOW EXPECTATION, WHICH MINE WERE. I believe this to be an unfair contract. The company carry no quality or trade assurances.
I ordered a bespoke door as part of improvement works on my home. The delivery time was given as 4-6 weeks with a 50% deposit paid, which I believe to be fair when ordering such items.
The sales ’consultant’ stated that he had sent me e-mails containing details of the purchase; I never received them. After having confirmed the details over the phone, I paid the deposit by credit card. The only time I was openly informed of their requirement to pay in full prior to installation was on receipt of an undated quotation by post after this transaction.
I raised my concerns with the requirement for full pre-payment with the sales ‘consultant,’ stating that I thought the terms to be unfairly biased toward the supplier leaving the customer with little means of redress in the event of unsatisfactory service. I suggested that the supplier either regarded all customers as being fraudulent in their intentions, or that they lacked faith in the quality of goods and services they supplied.
He was unable to give any responses to the points raised, so I asked to speak to someone who could. I subsequently received a second hand reply from a sales manager stating that ‘rules are rules,’ which hardly qualifies as an intelligent and considered response to a customer’s genuine concerns. When I refused to make the payment until the door was installed, the installation was cancelled, leaving me at risk of losing my deposit. Essentially, I feel I had been deceived and bullied into paying up front.
I also mentioned the prepayment demand to the fitter, who casually remarked that ‘lots of people are unhappy about that.’ This leads me to believe that obfuscation and being ‘economical with the truth’ are standard practices with this company.
With regards the door itself, it is not of outstanding quality considering the price paid. The handle is not very substantial. On fitting, there was a gap left over the head of the door through which daylight can be seen, which somewhat negates the benefit of buying an insulated door. The fitter worked to the instructions he had been given, but did not recognise the issue with the gap until after fitting the frame. (It would not have been possible to refit the door frame to alleviate this, as there is no facility for fine adjustment when fitting the frame, i.e. after the brickwork has been drilled. ) This could also indicate that the opening had been mis-measured. I mentioned the gap as a rider on the comments section of the feedback sheet. There was no response to this from the company. I will probably have to re- fit the door myself.
At one stage the fitter tried to suggest that the lintel was out of level, which I proved not to be the case. I had worked with the bricklayer when it was installed to ensure it was true.
All in all, I believe that this is a high pressure sales driven operation, with little concern for the customer or quality of service. USE THEM AT YOUR PERIL.