"Excellent service"

Excellent service. Very knowledgeable. Although I had several adjustments Laura was very patient and came up with a solution that works. At a time when customer service is in a downfall Bilt Labs was a pleasure to deal with.

"Great Support from Bilt Labs"

The support and team at Bilt Labs is outstanding! Customer support is very friendly and helpful. Their technical team that is responsible for the design of the insert is very willing to make accommodations where needed to deliver a better fit or correction. Don't hesitate to work with this firm. Their product, support and pricing is a home run!

"Professional Experience "

The ease of ordering in my on home and having the custom inserts fit exactly!

"Great service decent product"

Great service. Decent product. I’ve got 3 sets from them. The first two before they rebranded were great. The last set was not good even after the remake. They’re not nearly as prescriptive as ones made by ch Martin

"Can't go wrong! "

I was looking for some insoles and saw this company on Google. I decided instead of buying some aftermarket insoles like I usually do that maybe these custom ones would be better so I pulled the trigger. I immediately had buyers remorse thinking what if I spend this money and it's not what I want. They said full refund if not satisfied but you know how that usually goes. So they sent the materials and I did the impressions and soon enough my custom insoles arrived. At first they seemed too thick because it made my shoes tight but after walking around a little they felt better. I had to trim them to fit my shoes and they weren't perfectly shaped when I got done with them but fit my shoes nevertheless. When you order these they send paper for you to trace your current insoles on so they can get a good idea of the shoe they'll be going in but tracing an insole can be challenging because they aren't flat and I didn't do a great job so they were a little long. They told me to trim them and I did so after wearing them a day or two I sent the unused pair back to them with a pair of insoles that came in the shoes so they could trim them right and they did and sent them back to me so I sent the pair that I trimmed back to them and wore the ones they trimmed and they made the ones I trimmed look good so now I have both pairs trimmed. All of this shipping back and forth was paid by them. I would tell them my intentions and they would email a label to me. So after wearing them a couple of weeks they were kinda too stiff for me so they said send a pair and they would put the active cover on them and they would be more flexible and they did and I did so when I got them back I still wasn't completely satisfied and decided to just send them back and they emailed a label to me and I sent them back and got a FULL refund. So they actually lost money on me, and believe me, I'm picky, but they always were kind and courteous and helpful and did everything they said that they would do. How can you go wrong with that? I would advise anyone that orders to send a pair of your current insoles that came with the shoes that you are going to use to get accurate measurements the first time when you send the fitment kit back. I would recommend this company 110% and I talked to Laura at customer service most every time and she was fantastic! Great Business!

"Bilt Labs and Laura M.Outstanding "

Bilt Labs and Laura M.
In a day and age where customer service seems to have been commercialize scripted not so with Bilt Labs
Incredible customer service after I sent my insoles in the turnaround was less than a week. I have a foot condition that requires arches and good support. I work construction so I'm on my feet a lot.
This is my third set and I will continue to do business with this company.
Outstanding!

"They took a little while to ship"

They took a little while to ship. But they're worth it I've got large feet (15) and have never been able to find an insole that helped my feet. I work construction and they seem to hold up I just bought my second pair about 2 years later and the only thing I wish was that they had a working category cause I'm not just either casual or active is quite the same but I go with active until then

"This is my second set of orthotics from…"

This is my second set of orthotics from Bilt. The first pair were quite durable. I've had custom orthotics through my podiatrist. These are quite similar, both in terms of fitment and durability.

The primary difference? Cost. Bilt orthotics are a fraction of the cost of the prior sets I've gotten through my podiatrist, even with insurance. Highly unlikely I will ever go to my podiatrist for orthotics again.

"It was fairly simple to order another pair"

Since I have ordered before I got a discount on another pair.

"Best customer service ever!"

One of the best companies I have ever worked with in terms of customer service. Always a quick response time and very helpful and friendly. Unfortunately, I had to have several adjustments made to my orthotics, but they kept in touch every step of the way. No cost to me for postage. In the end, they did not work out for my feet and I received a speedy refund on the entire amount of my purchase. I highly recommend this company.