"They were very helpful"

They were very helpful. I had to make several changes and they were very accommodating.

"Don't Hesitate! Totally worth it!!"

Have not been disappointed by Built Labs. Custom orthotics that work and have made my feet stop hurting. Can't ask for anything more than that! Great company with a great product. Get yours today, don't wait. Completely worth it!!

"Best orthotics "

I like fact that they ask about specific areas of your feet you have pain or discomfort in and they are custom made for your feet. I recently ordered 3 more pairs… and someone called to check to make sure it was a reorder and not for a new patient, I thought that was great, and they were very friendly.

"I found Bill Labs a company of great…"

I found Bill Labs a company of great integrity!

Unfortunately, in this day and age a rare occurrence. I was very hopeful that the orthotics would aid in my knee replacement recovery. They were not helpful, in fact they caused pain.

I braced myself for a "difficult discussion" to be able to return them and receive my refund, as is the common experience these days......

I am delighted to say my experience was completely the opposite. Laura could not have been kinder or more understanding. I was offered an opportunity to see if they could adjust them. I really appreciated that, but chose to return them instead.

There was NO pushback and the kindness and ease of process continued.

WHAT A DELIGHT! Although the orthotics didn't work for me at this time, I will be happy to recommend Bilt Labs.

"Great company "

I have wore orthotics in shoes for years, paying a lot of money when I found this company to make them a lot cheaper by cutting out middle man , and dealing with great people to get fitted correctly . Thanks

"Great customer service and product"

Great customer service and product

"Great customer service"

Great customer service. Answered all
of my questions and explained things well. Removed metatarsal pads as part of complimentary adjustment.
Never made me feel rushed. Would highly recommend!

"Laura was very helpful"

Laura was very helpful, customer service is great

"Support Rep remembered me by name"

Support Rep remembered me by name, answered all my questions and was attentive to ensure I received great customer service. Laura is excellent!

"Great Custom Fit"

I ordered two pairs of orthotics. One needed a bit more adjusting for a different type of shoe. The technician spoke with me directly to get the details just right. In the end, my shoes are more comfortable and my feet feel better!