"Dissatisfied "

Placed order on the 26th and receive acknowledgement of my order 2 weeks later. Then to be told 3 weeks to complete the order when you already have my info on file. Not happy!

"Exceptional Service and Life-Changing Comfort"

In 2022, I purchased a pair of custom insoles in active and everyday wear styles. However, I accidentally ordered the 3/4 size instead of full-length and never wore them. Lauren M. from Customer Service was exceptional, offering a one-time size exchange despite my mistake. Within a week, the new insoles arrived, and I’ve been using them ever since.

This was my first experience with custom insoles, and while it took some time to break them in, the difference became clear once I compared them to regular insoles. Now, I can walk longer distances without any discomfort. The quality and support these insoles provide have truly transformed my daily comfort.

"As Promised"

They came thru with everything they said they would do. The product is great and my lower back hasn’t felt this good in years. Great Product.

Jim

"Great process"

Great process. I have gotten my custom orthotics here for many years. Very good customer service, they made adjustments when my right orthotic needed it, working with me directly via email. And the prices are so much better than the doctor’s office, without sitting in a waiting room with people who have problems that are much more serious than flat feet. Thank you!

"…Best orthotic that I have ever worn"

I have worn custom orthotics from a podiatrist's office for over 10 years. They always had a slight issue fitting into my running and casual shoes. They never resolved or improved my issues with a morton's neuroma, hammer toe and bunion. I recently had morton's neuroma surgery and wanted to make sure I gave myself the best shot at recovery so that I can resume running. I did research and came to the conclusion that the method that Bilt labs uses to make their orthotics may give me the best chance at protecting and supporting my foot once I received permission to start training again. My Bilt labs orthotics arrived just as I was given the go to start my way back into running. As soon as I placed my foot into the shoe with the orthotic it was instant recognition that I had made the right choice in orthotics. I have never felt the support or comfort with an orthotic as I now have wearing Bilt labs orthotic. I just ordered my second pair so that I can rotate them. I ran my first mile today since my surgery September 04, 2024 with no pain or having to stop adjust my shoes laces. It is also the first run in over 3 years with no foot discomfort from my bunion, hammer toe and no post surgery discomfort from the morton's neuroma. I highly recommend Bilt Labs. Thank you for a fantastic product!

"World Class Customer Service"

I've had issues with my feet from walking on concrete for years. Plantar fasciitis, heal issues, etc. I switched to these insoles and all of my issues went away like magic. Absolutely wonderful.

I did have a quality issue with my soles, but Laura handled it immediately. This is the customer service model every company should follow. Prompt, polite, and professional. Thank you all so much, and keep up the great work!

"Laura from Bilt Labs was quick to…"

Laura from Bilt Labs was quick to respond to my questions and was extremely kind and helpful. She helped make ordering my orthotics easy and pleasant :)

"These orthotics have changed my life"

These orthotics have changed my life! My feet feel happy again! Bilt Labs is an excellent company to work with. Their attention to detail and excellent product plus customer service is outstanding! Highly recommend.

"Great service"

Best, friendly, most customer focused service one could hope for.

"OMG!!"

OMG!!! The best customer service-Laura B., ever! I recently purchased a orthotic from Bilt-Labs, however the left foot ortho came apart within weeks of use. I sent an email to their CS and within "minutes" they responded with and apology and solution. I love my Bilt_Labs Orthos and will be a life time customer, honestly because they know how to treat a value customer.