"There are not enough superlatives to…"

There are not enough superlatives to give. Our 10 day Turkey trip this November was exceptional. Everything was pulled off without a hitch. But the best part of the tour was our guide Sayat. He made ancient history come alive. Our driver was a pro - and navigated narrow streets and traffic with calm confidence.

"Disappearing/ reappearing flights in minutes with price increases!"

They constantly change prices and availability within minutes! You try to book and all of a sudden your flight no longer exists! 15 minutes later it exists but the upcharge per passenger is doubled ! You can't win with this place! You call and ask why and have no answer! You then try to go ahead and just fly ftom one of their other airports that are along your original flight path and it us even more plus you pay for your own flight to get there! Makes no sense! Why is it more to fly from NY to Dublin than from Chicago to NY then to Dublin?? Please make it make sense!!

"Worthless"

Worthless. I am waiting for a refund for a flight for over 2 years now that was promised to me by Gate1. They told me they send the necesarry information to the airline and that the airline would refund me.

After recent contact with the airline I found out that Gate1 has never taken any action whatsoever to send the necesarry information to get my ticket refunded.

After writing customer service of gate1 over and over they just don't reply to me anymore and don't want to help me resolve this issue.

Worthless company, worthless customer service. Would not recommand this company to anyone. Please stay far far away from it.

"Disappointing “Belgrade Food Walking Tour”"

Purchased optional tour “Belgrade Food Walking Tour” Experience with the Belgrade Food Walking Tour have fallen short of my expectations
* Unimpressive food offerings: The street unwashed berries (strawberries, blueberries and raspberries are no surprise and fruit market is full of flies and bees.). I would not eat unwashed berries which bears most micro bacteria). The tour guide then brought us to a restaurant for big heavy meats (pork, chicken and turkey) lunch which offered the same food we had in the previous night dinner. Lack of variety in the restaurant meals were disappointing, especially considering the price US$65. In addition, we were not offered any drinks for the lunch. All of us had to drink water period. Never heard of without drinks offered. It is not worth of that much.
* Misleading description: The tour description promised "deserts" (plural), but we only received one type of walnut cookie. Someone is banking on us (travellers).
* Limited vegetarian options: The lack of vegetarian alternatives for the vegetarian couple was a significant oversight.
* Final stop at wine store and taste 3 types of wine is ok.

I will NOT RECOMMEND to purchase this optional tour and Gate 1 should dismiss this tour unless Gate 1 Travel considers the following changes.
* Re-evaluate the tour description: Ensure that the description accurately reflects the experience, including specific food offerings.
* Consider a more diverse food selection: Explore options for a wider variety of foods, including street food, local specialties, and vegetarian options.
* Partner with more suitable restaurants: Collaborate with restaurants that offer a broader range of dishes and can accommodate dietary restrictions.
* Offer a more comprehensive food experience: Include stops at multiple vendors or restaurants to provide a more varied and immersive experience. For example, select a vendor famous for appetizers or soups, a vendor’s specialty dishes and select a cafe which offer nice and unique deserts and ice creams. This will be a truly food tasting walking tour.

"Don’t bother with Gate1"

I had a flight showing for $590 - only 7 left(!), clicked book, filled in all my details clicked continue, refused all their add-ons, clicked continue…and my flight was “no longer available.”

Search for new (same) flight, now $596, still 7 left. Book, continue, refuse add-ons, continue - no longer available.

New flight $633, 7 left, book, continue, …continue, not available.

New flight $655, book, continue, …continue, not available.

New flight $664, book, continue, …continue, not available.

New flight $666, book, continue, …continue, not available.

Now it’s $865. It’s cheaper on other sites. I just wasted 35 minutes of my time. Don’t bother with Gate1.


Edited to reply to the “reply”: while I appreciate the opportunity Gate1 offered to “try to make this right,” I actually started the process over after a refresh only to find the exact same problem (though the initial price somehow started lower ($530), there were *still* “only seven tickets remaining” and I abandoned the effort after three iterations of price increases, which had already escalated above $700. I ended up booking my flight with another company for less than the highest “not available” price I had been offered from Gate1.

I reiterate: don’t waste your time trying to book with Gate1.

"Gate 1 9 day Enchanting Ireland Tour"

Gate 1 9 day Enchanting Ireland Tour. This was excellent. It was so nice not to have to make any reservations because they take care of everything. Our tour guide and coach drivers were amazing!! The hotels were wonderful and very clean! We talked to other people on this tour that have used Gate 1 for many other tours and said they were excellent. We will definitely book all our other trips with Gate 1.

"A Canadian Rockies Trip with minor focus on the Rockies"

We purchased a Canadian Rockies trip with Victoria & Vancouver & saw very little of the Rockies. (A morning at Sulpher Mt., 1 hr at Lake Louise & 1.5 hr at Emerald Lake.) We knew in advance that Jasper & Icefield Parkway were closed due to wild fires, understandably so, but were unprepared for the poor quality of the replacement activities. Example: visiting a honey farm where they showed us a 10 min. slide presentation & then ushered us into their store or the wildlife preserve where we saw 3 animals. Also, too much “filler” & long periods of time in small towns of little interest. Activities & stops should have been vetted better. We had used Gate 1 several times before & always had a good experience, but this time we felt defrauded & the value was poor, considering all the time that was devoted to uninteresting activities. No more Gate 1!

"Ireland Tour"

We recently finished the Gate 1 tour of Ireland. It advertises as 10 days, but it is not actually 10 days, and I'd like to be sure that people who are considering the tour understand that. Day 1 is for leaving to arrive in Ireland. Day 2 is for arriving in Ireland. Day 10 is for leaving Ireland to go home. That effectively leaves 7 days for a tour. I wrote to Gate 1 because the tour actually was only 6 days. On Day 9 there was no longer a tour bus driver. Gate 1 sent him home. Instead, they hired a local driver to take people on an "optional tour" to the Irish EPIC museum, which was actually within a reasonable walking distance of our hotel. If you didn't pay to go to this museum, you were finished with the tour on Day 8 and left to pay for your own transportation and planned excursion on Day 9. I told Gate 1 that they could have taken the entire group to a place like the National Botanic Gardens on Day 9 (our last day) instead of the museum. It was quite expansive and lovely, and it's free to enter. We had to pay for the transportation to get there. Ireland was enjoyable to visit, but Gate 1 needs to advertise its tours properly. "The tour actually lasts for 6 days unless you go on an optional tour on your last day in Ireland."

"Just did England and Scotland"

Just did England and Scotland, it was the best experience ever, 2nd time traveling with Gate 1, just booked another one, highly recommend!!

"Scotland/Ireland 16 day excursion "

I just finished the Scotland/Ireland 16 day excursion with a Tour guide named Ian and our coach driver named Robbie. They were both FANTASTICO! The 42 travelers were also wonderful. The sites in Scotland and Ireland were magical. The hotels were all very nice with breakfast and half our dinners included. The food was good. I would highly recommend Gate1 and plan to take another tour. Gate1 also needs to give those two wonderful men raises! They certainly made the trip amazing! Humor, history, intelligence, and much fun to entertain such a large group for 16 days! Great job Men!