"Excellent trip tour of Douro River in…"

Excellent trip tour of Douro River in Portugal.
Patricia on our cruise was excellent as was Amir.
They made our trip a great trip.

"Uncaring and Greedy Company"

I'm very disappointed in Gate 1's lack of empathy and flexibility in allowing rescheduling of a trip to a Muslim country the week after the recent attacks in Israel. There have been many active protests and government support of Hamas at the destination. Visits to mosques and Jewish religious sites were included in the tour and no additional security was being offered by Gate 1.

I was more than willing to postpone my trip or apply my total payment to another future trip. Instead, I lost over $4000 for the trip, airfare, excursions and transfers and was not given any other option but to forfeit more than 90% of my payment. I was also misled (by two separate agents) to believe that I would be refunded my airfare minus a $250 penalty. Instead, I now have a credit for a sum uncertain with no way to access it with an airline that only goes to one destination.
The tragic events in recent days should warrant the ability to make changes in travel plans without excessive penalties. Gate 1's policies are unreasonable given the unprecedented times we are living in.

"Very disappointed with Gate 1"

Very disappointed with Gate 1.
We’re scheduled to tour Egypt in November. However, due to the the conflict that’s happening now with Israel in Palastine/Gaza and the West Bank, we are justifiably concerned about our safety.

Our trip is fully paid, but we had humbly requested to reschedule for a later date to travel (Not asking for a refund) just to reschedule. Unfortunately for us Gate1 outright denied our request disregarding our concerns. The Arch insurance that’s offered through Gate1 essentially only covers Gate1.

"Trip Insurance Scam"

Absolutely the worst! Don't bother buying trip insurance with them. It's a scam and when you try and cancel (even if you've purchased the Cancel for Any Reason) they give you the run around. There are so many exceptions that its pointless to even try. When I called to ask questions about fees the clueless rep told me they couldn't answer my questions and I had to call Arch Insurance. I called Arch and they told me they had nothing to do with setting rates for cancellation. That was all Gate 1. I've been calling and emailing for days and no one responds. .....Buyer Beware. Find another tour company

"Gate 1 Travel has no Covid policy and horrible tour guide"

Just return from Gate 1 Travel - 11 Day Kaleidoscope of Iceland. The trip was horrible!  The tour guide was unorganized, lazy, making up excuses all the time and put our lives in danger and the driver was totally incompetent.
Day 1: According to Gate 1 itinerary, when we arrived in the hotel and we suppose to meet together for breakfast.  There was no signage at all as where should we all go and the tour guide was nowhere to be found.  Many of us ended up paying extra for the hotel breakfast which is US$30+ because we thought we need to meet the tour guide inside the restaurant.  Until much later then we discovered that the breakfast was arranged in the basement of the hotel.  Again, there was NOT any signage to tell us where to go.  It was a mess right from the beginning.  Afternoon the itinerary includes a stop at the viewing of the Perlan and the Sun Voyager sculpture, but the tour guide never did.  The weather wasn’t an issue.  He even insulted us on the bus saying that you guys didn’t even notice sightseeing places were missing, haha.  We noticed alright, just didn’t say anything. In the welcome drink, the tour guide passed around a few papers and told us to take a photo which is our daily itinerary.  A lady in our tour asked him about itinerary next day and the guide responded in a condescending manner “What did I tell you yesterday?  You are not a child.”  and never answered her question.  He was constantly talking to us in a condescending tone of voice. By the way there is no daily itinerary posting in the hotel lobby like all other Gate 1 tours that I have joined before. 
Day 2, we all noticed a few people looked and sounded very sick with heavy coughing and a few of us spoke to tour guide privately with our concerns, told the guide to tell them to put on a mask in the bus or covid testing but he did nothing.  He announced on the bus in our very last day, if anyone not feeling well, please put on a mask.  It was kind of late after we stayed together in a very tight space for the last 9 days especially on the bus.  We are fully vaccinated and stay healthy all these times since covid hits but sadly we got home and tested, we got covid and all because Gate 1 Travel has no covid guideline in place and the guide was extremely irresponsible.  We are really suffering now because of contracting Covid in this tour! 
Day 5, the tour guide drove the bus with us in it and did that more than once even in the dark. He is our tour guide and by doing so, I think he had put 40+ lives in danger which is totally unacceptable.  His excuse was that “boy needs to play with big bus sometimes”.  Maybe that is how he felt but that is not how we feel.  He has put our lives in danger! Also the female driver should never allow him to do so.  Both are being irresponsible and this is a critical incident of concern. 
Day 7, the tour guide skipped our scheduled sightseeing and meals without consulting us. We sat in the hotel lobby all day with very little information. It was a horrible and exhausting day for us.  Way past the boarding time for the bus departure in the morning and the bus doors were still locked.  No information provided as what is going on. The tour guide decided at 3:30 pm it is time to go so we board the bus and were on our way. When we checked in to the hotel, the guide said delay was due to the weather, but the people in the hotel also gave a questionable look.  We didn’t arrive our next hotel till midnight.
Hotel in Hofn was dirty.  In our room there was disgusting mucous snots on the wall, hairs on fresh towel, mold on bathroom wall and the dinner wasn’t good. Mentioned the problem to the front desk next day and they did clean up the snots. 
Both the tour guide and the driver refused to answer basic questions.  For example:  I asked the driver that where are we going next and how long the drive will be?  The driver replied:  I know where are we going but I am not going to tell you so you will be excited when we get there.  I asked again:  I really want to know where are we going next and I will pretend that I am excited when we get there.  The driver replied:  I know where we are going but I won’t tell you so you will be very excited when we get there.  I got nowhere with her which was very frustrating.  I think I am entitled to know where am I going in the trip! 
There were 40 passengers in the bus and I don’t know why we weren’t allowed to use the front door to get on to the bus especially when the weather was bad.  Even when we knock on the door, the guide and the driver will point us to the back door while they were sitting and chatting comfortably in their own seats.
Joined many tours before from different tour companies. This time is the first time ever that we have had encountered such horrible and unprofessional tour guide and bus driver. We are extremely disappointed with Gate 1 Travel.

"I have been on 12 gate 1 trips, many guest I meet are repeat gate 1'ers"

I have been on 12 gate 1 trips, they provide excellent value, great 4 star hotels, well informed tour guides, all for the lowest prices that I have found.

"Gate 1 company is terrible."

This company is terrible.
Sitting in the airport 4 hours.
The person at Gateway told me they booked my flight illegally.
No compensation!!!
Do not use this company if you value your time

"I wish I could give 0 stars"

I wish I could give 0 stars, this company is disgusting, customer service and communication is very poor! I purchased a flight ticket on the 17th September for my son, upon receiving the confirmation and ticket I noticed that they had put my name on the ticket instead of my sons name bare in mind that I already have a flight ticket booked for that day and time with the same airline for myself and other members of my family, gate1 still proceeded to process the ticket which makes no sense, I reached out to gate1 via email because for some strange reason you can’t even speak to these people via phone, it took them about 5 days to reply to me, and there response was they didn’t make the error and they won’t be changing the ticket, my question to them was why would I book another ticket in my name for the same day and the same flight, I have 7 days till I travel with my family and now my son has no ticket, this is supposed to be our family holiday and now I’m so worried that this issue will not be resolved, I can’t purchase another ticket and more to the point why should I and I haven’t made the error, I also spoke to the airline who advised me that gate 1 can easily change over the name on the ticket, they also told me that they can take control of the booking if gate 1 consents to it which they are refusing to do! (I wonder why) this situation is causing me a lot of stress and upset with my family because their is now a risk that my family will be divided all because of this disgusting unprofessional unhelpful agency
From the 17th of September till now this issue still remains unsolved absolutely horrendous!!
AVOID! AVOID! AVOID!

"BEWARE!!"

BEWARE!!! If i could give this travel agency ZERO STARS I would. We called to confirm seat accommodation prior to booking online; knowing seating class for all airlines are different. Well, this company advised us that when booking premium economy seating we would get PREMIUM economy seating.

We found out after booking and checking out delta app that our first and last leg domestically was premium economy, GUESS WHAT!? The 14 hour flights weren’t. We are traveling to Bangkok. So i call to speak with someone since we had already been given directions over the phone (by a gate 1 agent) to book and was placed on hold several times for more that 20min to confirm premium seating was comfort with delta and other affiliate airlines.

We were WRONG after talking to Brian and Sky. If you booking with these folks booking never book online because it is not accurate and it is obvious accountability is not taken when there are recorded conversation and invoices that speak to seating.

Get this…they wanted to charge us an EXTRA 5k to fix THERE ISSUE. STAY AWAY!!!

"I had to cancel our trip to Greece…"

I had to cancel our trip to Greece (reservation 2470468) one month prior to travelling because of renovation works in our apartment that takes longer due to water flow and damage issues; thus works would not be completed on time. I requested a cancellation on the website on 1st September; got an email stating we will be in touch in 3-5 days. I called Gate1 Travel on Tuesday 5th September to follow up. The lady on the phone kept putting me on hold (5 times) so it ended up being a 50 minute call. I even suggested to give my phone number so she can call me back once she has found my cancellation email. She said "No, if you want this to be cancelled today, you have to wait on the phone". Not a good start I thought and quite unprofessional behaviour.

The next day I got a confirmation of trip cancellation and a few days later; I got a refund of $650.20. I had paid $7158 for 2 persons. As I had taken the "Cancel for any reason" insurance; I was told to get in touch with Arch Insurance Solutions to make a claim which I did. It took them a week to get back to me that my claim was rejected. So I contacted once more Gate1 Travel requesting a further refund. I accept that I lost the reservation costs $600 but I find it unacceptable
that Gate1 Travel are no refunding the money they owe me.
I should have checked the reviews way before even booking the trip to avoid all this disappointment.