"We have used Gate 1 in the past; this time it's TERRIBLE!"

We have used Gate 1 in the past, and were very satisfied, Presently, however, they have no concept of customer service. The Gate1 website wouldn't let us save the excursions or emergency contact information we had selected, so we have called several times. Twice now the recorded message has said "call tomorrow"; when we got through the wait time was 2-1/2 hours and then our call was dropped. It's impossible to straighten out things on their website; we added the excursions we wanted, we saw the amount owed change, but when we checked later the reservations were gone. We have a print-out to confirm this, for what's that worth. WE MUST TALK TO A LIVE COMPETENT AGENT ASAP OR WE WILL HAVE TO CANCEL!!

"5 wonderful trips"

I have enjoyed all my trips from being overseas to American State Parks and States in general. The guides are knowledgable and vibrant with energy. The drivers for tour buses are professional for sure. I have always included air on all my trips and have never had a problem. I wrote this review because I remember looking at the reviews before I went with Gate1, and they were awful, but one lady gave a nice review out of 20. Most complaints were about air travel which Gate1 has no control over except the booking which I have not had a problem one. My trip to Turkey was canceled by Gate1 for safety reasons 6 years ago; I had paid in full for trip and air, they gave me back all my money with no problem. That one lady's review has brought me a lot of satisfaction when it comes to traveling. I hope mine does the same for hundreds of others. I am a satisfied Gate1 traveler, Happy Trails!

"We have done 13 Tours with Gate One…"

We have done 13 Tours with Gate One since 2012!
Each and everyone was amazing!
Kenya Safari, Israel, Peru, Equator, Morocco, European City Tour, Austria/Innsbruck, Iceland, Scotland, India, China, Thailand, Japan.
Booked and rebooked 3 more this year! (2021)
We always received what was promised, best Tour Guides, 4-5 Star hotels, great transportations, very affordable prices!
Highly recommended!

"Jinxed from the start"

Jinxed from the start. The Gate1 website wouldn't let me save the itinerary I had selected, so I called. The wait time was over one hour for a rep. That person, who genuinely seemed like she wanted to help, experienced a computer system crash while she was trying to make the reservation. Then their system wouldn't at first accept my MasterCard (it took 24 hours). Even the phone system doesn't work correctly: after I was placed on hold, the agent was trying to reconnect with me (Hello? Hello?), but all I could hear was recorded music--until I was (twice) disconnected. Now I am asked to "confirm" my date of birth because it's recorded incorrectly in their records (only off by 51 years!). It'll be a miracle if this works out.

"Booked a tour to England fall of 2019"

Booked a tour to England fall of 2019. No one met us at the plane on arrival. They used a substitute tour guide who knew nothing and used short films in the bus as information. He didn't count us and left people behind. Quality of hotels awful. Took us to the airport which was a 20 minute ride at 1am when our flight was 10am. When we complained we got $100. off our next tour. Who would tour with them again? Horrible.

"Took the Danube River Cruise with…"

Took the Danube River Cruise with Gate1Travel. Our itinerary kept us going from morning til night, and even though the sites and sounds were exceptional, the guides hired by Gate1Travel were pathetic.
I consider my self a fairly well traveled individual with having visited over 70 countries. However, Gate1Travel guides were very ill prepared, took our group around in circles, and expected tips for their incompetence. Someone may respond by saying that there is always a possibility of having an inept tour guide. My response, “NOT TRUE”! The majority of Gate 1’s guides were BAD!
On several occasions we missed out on seeing important UNESCO sites which were within minutes of our tour group. Rather, we were informed by our guide to sit and rest for about an hour before we would resume our tour. The site, previously referenced to, was never brought to our attention. We could have very easily walked to the site on our own and taken the hour to visit the historical site. Instead, we were told to stay put and don’t go anywhere.
Even though you receive a big bang for your buck, I have deep reservations as to whether I would take another Gate1Travel trip.

"Gate 1 Decline"

I have used Gate 1 many times in the past, but over the last year they have lost complete focus on customer service. Most companies go out of their way to retain repeat customers recognizing that they are the foundation of your businesses success. Loyalty is a two way street! When you make a mistake you own it and make it right. That is what world class businesses do! Despite me providing a screen shot of what I was trying to book, they have refused to honor the rate and informed that the price has increased.

"We appreciate your past business and loyalty to Gate 1 Travel. We’re sorry to hear of any difficulty you encountered when booking a trip online. I will forward the issue to my technology team for investigation and remedy.

Today we are experiencing incredibly high call volume due to interest in promotions that expire this evening and tomorrow. For customer convenience, we now have a callback feature which allows customers to opt to keep their place in queue and have an agent call them back, just as if they had waited on the line. I have given your contact information to an agent who will call you.

Thank you for your patience and understanding,"

Mark Kastner
VP Reservations

GATE 1 TRAVEL
215 572 7676 ext 1521

To be clear based upon the Gate 1 response, they did contact me, and they were willing to book the same tour and date. IF I WOULD PAY ALMOST $500 MORE FOR THE TRIP. Not exactly an equitable response.

"Still waiting for refund"

Our trip was cancelled last year and we had already booked our airline with Gate 1. We've been waiting 6 months for our refund. I've dealt with Gate 1 in the past and had been happy with the experience. I'm very disappointed that it has taken 6 months to receive a refund for this trip and I'm sure I will think very hard before booking with them in the future.

Edit-

The trip was for Jerusalem and was booked in November 27, 2019. The reservation ends in ###7972. I will reply in the contact us but have reached out probably a dozen times already.

"Dont buy plane tickets with gate1"

Dont buy plane tickets with gate1. They steal your money! I bought two plane tickets to Bali, due to the corona being canceled and until today I haven't seen the money or any help from gate1. I sent emails and the answers were always the same, no help, no refunds, no phone contact exists. Better to pay more for a plane ticket with the airline, than to buy cheap and still steal your money !!!! Never in my life. Gate 1 steal money from people!!!!

"6 Trips with Gate 1 so far-- All Amazing!"

All 6 of our trips with Gate 1 over the last 4 years were absolutely excellent! My husband and I have been to Turkey, Ecuador, Peru, Vietnam, Thailand, and Morocco on Gate 1 tours and they were all thoroughly enjoyable, educational, and were great deals. Since we are budget minded, we only book trips when Gate 1 has a deal on a place we want to go, and during each trip we were amazed of how much we saw, the great hotels we stayed at, and the incredible knowledge of the local Gate 1 tourist guide. We will absolutely keep using this company and we are looking forward to using our credit from last year's cancelled Egypt trip toward Egypt next year. Highly recommend!