"Truly appalling - avoid GoTo Energy"

Truly appalling, increase my DD within 3 months of joining, whilst I am actually in credit. You recognise this should not have happened so early in the account term but unlike other providers, you are unwilling / not able to fix this. Threaten to fine customers if they cancel their DD. Shocking- one of the worst service experiences ever. You seem to be using the Direct Debit system purely in your own favour and not willing to support your customers, always bad but in a pandemic!
Waiting for GoTo Energy to respond to this and will post a further update

Further update - after raisign a formal complaint - they were very proactive, resolved the matter and accepted they should not have increased the monthly amount i pay so quickly

Matter resolved

"Goto energy gives great service."

Goto energy gives great service.

"Friendly"

Friendly, efficient service.

"Misinformation"

Unclear about the initial security deposit and falsy led me to believe I would get it back before the end of the contract.
Make sure you have worth three months of energy on your bank account to pass the credit check as they wont tell you that (having less is likely the case when you have a shared house account...)

"My fixed rate tariff with goto.energy…"

My fixed rate tariff with goto.energy was about to expire so I checked several switching websites without finding a better tariff. I therefore phoned goto energy, was quickly put through to a very helpful representative and switched to a new fixed rate tariff with them very easily. Have always been impressed with their service.

"Excellent customer service"

Excellent customer service and clear information, coupled with very competitive prices.

"Simple and easy to change tariff for…"

Simple and easy to change tariff for another year

"Excellent concise effective and…"

Excellent concise effective and efficient service.

"Quoting figures gave the impression to confuse"

Quoting figures gave the impression trying to baffle you and immediately came the new direct debit at new rate more than expected saw variable rate quoted cheaper with no early termination fees meant if not satisfied could change but on fixed rate £40 each it’s as though I,ve got you you won’t leave now encouraging me to look around

"every thing was fine thank you."

every thing was fine thank you