"On the whole I received clear and…"

On the whole I received clear and understandable facts and advice. The persons I spoke to were both very polite and helpful.

"Fixed Tariff renewal"

As my fixed contract was coming to an end shortly I called the service desk to discuss renewal with an agent. On receipt of an updated quote, as the one initially sent to me was no longer available, I noticed that it did not agree with the MSE Energy Club Comparison site and asked the agent to explain the difference, which was material. After checking that the unit rates and estimated usage were the same and that the tariff name and version were the same he was still unable to explain the discrepancy in the estimated monthly direct debit rate! He was however most able, very polite and patient. However he was unable to resolve the issue but gave me sufficient information to enable me to make a decision in these very difficult and exceptional times.

"I received excellent service from the…"

I received excellent service from the customer services team this is one of the reasons why I continue to recommend this company to my friends and family.

In the current economic climate when lots of gas and electric companies are going bust it's good to know that we can rely on a company like this for good service.

Thank you for a great service.

Mr Umesh Raichada

23rd September 2021

"Helpful advice"

A very helpful and informative chat, with all questions answered well, thank you.

"Prompt reminder about end of contract"

Prompt reminder about end of contract. New tariff offered and accepted. Very smooth

"Been with them for a few months but…"

Been with them for a few months. Not entirely happy with their policy of raising the monthly amount due in order to build up credit. This policy was not explained at the time of signing up. Not happy to think that the credit I have with them might disappear if they go under, and worryingly I can find no info on their business viability. Otherwise, I have sent readings immediately on receipt of email requests, and yesterday a meter reader turned up, so I feel it would help if they activated the smart meter already installed, or arrange a replacement. So all in all, sad to report, I am generally not entirely happy.

"First class company"

First class company, they work out the monthly payment well.
I only hope I can get another good deal off them when my present contract runs out

"Fantastic"

Fantastic, easy to use and green!

"Efficient and helpful"

During the year I have been with them, GoTo energy have been unfailingly helpful and efficient. Their on-line billing system is clear and works well. Of course the wholesale rates for gas have increased hugely this year, leading to a substantial increase in the tariff and in my monthly costs, but this is an industry-wide problem outside GoTo's control.

Their people are well trained and well-informed and I've been happy to renew with them for a further year.

"Carolina was very knowledgeable and…"

Carolina was very knowledgeable and very helpful