"I am very impressed with the courtesy…"

I am very impressed with the courtesy and efficiency when I recently contacted Gotoenergy and signed up to a new tariff.

The only reason I did not award 5 stars was the price of energy; although Gotoenergy quoted me less than anyone else it was still a significant rise on 2020 prices, I believe all companies are experiencing significant price rises.
Mick South Yorkshire

"Very helpful lady"

Very helpful lady, dealt with all aspects of my queries with understanding and professionalism

"Excellent customer service"

Superb service from a small gas and electric company.The service personnel are excellent. The prices are competitive,and they genuinely look to give the customer the best experience in handling queries, and making sure that the customer is 100% happy. Well done Goto Energy you are a total credit to what you do! Victoria you were excellent!

"A good supplier"

A good supplier since direct debits are kept constant each month and the account is easy to manage on-line. The tariffs are very competitive and it is difficult to find any better when renewing.

"No hassle and smooth running"

Pleased with the way my account has worked during the past year. Monthly email reminders make it easy to send meter readings. I dropped a star because I was sent a plan renewel offer and by the time I went in to renew it, the price per kWh had increased

"Very helpful person who dealt with my…"

Very helpful person who dealt with my query

"Service at its best"

Service at its best

"The comparisons offered online by Goto…"

The comparisons offered online by Goto Energy were misleading. They showed how much I would pay on new tarriffs but were not based on my personal consumption, even though the comparisons sent me in their letter were based on my own consumption.. Also after I changed to a variable tariff they told me there would be a substantial increase 1st October. This should have been disclosed clearly and included in the projections. Overall I found the changeover untrustworthy.

"Very helpful"

Very helpful. I have just moved and had no idea about supply. Goto were fantastic helping me to get supplied and sorted. Thank You!

"Great communication and explanation of…"

Great communication and explanation of terms