"brilliant"

brilliant no hassle good service

"Customer very helpful and patient…"

Customer very helpful and patient helping me to change tarif. Phone answered very promptly.

"I was called"

I was called - all good - informed that goto fixed price tarrif was best deal

"Overall as a service provider good"

Overall as a service provider good.

However had dispute over a meter exchange. Was fitted a early smart meter. When didn’t want one. If you would have asked the meter exchange team they would have installed suitable. That was their words. Apparently you didn’t pass on my wishes to them.
Re covid etc. Being key worker didn’t really want people in house.
You complaints team is geared in your favour!

"Very good service"

Very good service, easy to use app

"Very good customer service"

Very good customer service

"Clear"

Clear, precise, informative advice, but also, a willingness to listen.

"Straight forward to operate"

Easy account to operate and no hoops to jump through to speak to friendly staff

"Very good experience with go to energy"

Very good experience with go to energy, been with company for few years now, everything running very smoothly.
Even changing tariff was quite easy, even for me as I'm not a tecno guy. They answer the phone promptly, so far no waiting time. So it's all good.

"Wouldn't Recommend Them."

I really wouldn't recommend this company. I have recently contacted them because I have an overpayment of over £200 on my account which I would like paid back into my bank account.
They have fobbed me off saying that they need to keep 2 months of usage in credit which is absolutely ridiculous. When you become their customer you don't need to pay in advance but set up a direct debit. Which we did and have paid on time each month.
They are clearly using their customers money as a method of saving money. Highly unethical!! I certainly won't be staying with Goto Energy when our fixed price contract ends in 6 weeks time.