"With a scheduled tariff renewal coming…"

With a scheduled tariff renewal coming up GoTo gave us plenty of notice, clear written comparisons and called to check we had all the info we needed. I reviewed prices on the open market and found GoTo were still competitive, so renewed for another year, by phone. My call was answered quickly and after a couple of quick extra questions the whole thing was sorted within minutes. Written confirmation came through minutes later. GoTo are easy to deal with and that makes my life easier.

"I've been offered a refund of…"

I've been offered a refund of overpayments and put onto a cheaper tariff.

"I change my energy provider every year…have decided to stay with goto.energy"

I change my energy provider every year but have decided this year to stay with goto.energy. I spoke to Annie from the call centre who was exceptionally helpful & informative giving me the current comparisons from other energy providers... saving me a lot of time.
Goto were the better option & cheapest !
Thank you Annie for your help!
A very happy customer

"Should you stay with GoTo"

Having been with this co 12months feel their customer service is good and
Friendly and accessible. Seem to follow usage very closely increasing debit
Well ahead of time thus customer is almost always in credit but don’t show
same urgency to reduce back down again in change from winter to summer,
thus customer ends well in credit. Did have courtesy to contact me by Email
and phone with competitive quote for next cycle or year

"Renewal of A/c…"

Renewed our a/c with help from Jeevan who was very helpful

"Friendly and helpful customer service…"

Friendly and helpful customer service and quick answering the phone! We also like Goto’s ‘green’ philosophy. So far, so good!

Further review (Nov 2021)
What a shame this great company has fallen like so many others. SHELL ENERGY - you have a lot to live up to!!

"Good customer service"

Good customer service, good energy prices.

"Goto are the best energy provider I…"

Goto are the best energy provider I have ever used.Very competitive pricing, easy to provide monthly meter readings on your mobile app or PC - or simply phone it in to speak to very helpful pleasant staff.
Excellent AJ Glasgow.

"The customer service has been very…"

The customer service has been very good, I haven't had any issues. Pricing is competitive, no problem with renewal.

"Polite telephonist who listened to my…"

Polite telephonist who listened to my points while explaining the new tariff.