"I was not sure about phone call because…"

I was not sure about phone call because there is so much scamming going on but she understood and emailed the offers. The offer was the best I could find.

"A young lady rang me to advise me that…"

A young lady rang me to advise me that my monthly direct debit would have to increase as a year had passed since we went over to Go To Energy. She was very pleasant and saved me the headache of going onto Compare The Market myself.

"Very helpful service."

Very helpful service.

"Very helpful agent who gave me all the…"

Very helpful agent who gave me all the information i needed in a professional but friendly manner for me to make an informed choice.

"Brilliant"

Brilliant. I tried to swap to Octopus, simply because of a solar battery, but couldn’t help. AND phone calls were dire! Staying with Go To. Clear, prompt, excellent accessible info. Just get a solar payback facility.

"Good terrify and very helpful staff."

I phoned this morning to ask about a new terrify and was answered by a very polite young lady, she was very helpful with her explanations and advise so I have decided to stay with Goto energy for another 12 months, as after going on compare sites thy seem one of the cheapest for my requirements.

"Easy to contact and efficient on line…"

Easy to contact and efficient on line service

"My tariff is due for renewal and it was…"

My tariff is due for renewal and it was a great shock to find a 40% increase, however I cannot find better. When I contacted GOTOENERGY I was given a different and higher new tariff to the renewal quote. I also learned that the smart meter VI I have is now being read by them but had been told it was not compatible. After all this confusion I found the customer service agent to be very helpful and clear in explaining the actual situation and offer. This was all confirmed immediately by email. Reluctantly accepting the increase I have stayed with them for another year.

"So easy and imple to use."

So easy and imple to use.

"If I could rate as no stars"

If I could rate as no stars, I would.
I had to send final readings into this company on behalf of my brother who has had a severe stroke and is in a nursing home.
Readings sent on 3rd July , account over £1400 in credit but they will not refund in total for up to 6 weeks.
Final bill incorrect and complaints department don’t phone when they say they will.
Don’t swap to this dreadful company.