"Excellent professional service which…"

Excellent professional service which satisfied my queries

"Telephone staff efficient"

Telephone staff efficient, knowledgable and polite. Top marks

"Require a Security Deposit??"

I went through Money Savings Expert and completed the application, about a week later I received an email saying they would require a security deposit:

"Unfortunately, when performing our credit checks as part of the switching process, we found that you do not meet the specific criteria we require to complete the switch.
In order to proceed with your switch application, we would require a security deposit of £1,037.20."

I have never been refused credit so I was naturally perturbed and ran an Experian check which shows I have a credit score of 983/999. I contacted their customer service to be told that they have 'specific requirements' and my application came back with a refusal?

I am a homeowner with no mortgage, lived in the same house for over 25 years, same bank for 20 years and no CCJ's or defaults on my credit check.

Given some of the reviews on here I can only assume that Goto Energy use the credit refusal as a way to improve their cash-flow.

Unimpressed.

"Excellent Service"

Excellent and efficient service. Takes all the hard work off your shoulders and saves you money.

"Following telephone call with sales…"

Following telephone call with sales advisor I was happy to be offered a revised reduction in my direct debit

"Monthly email advising meter reads due"

Monthly email advising meter reads due
Would helpifmore time given before you are given an estimate reading .

"excellant service"

excellant service

"Good deal and good service"

Good deal and good service, very happy.

"Good customer service."

Good customer service.

"Customer service is very good"

Customer service is very good. I always get a prompt reply and changes to my account/ tariff are dealt with swiftly.