"I was in a tight bind"

I was in a tight bind. They were able to help me through sites chat feature to reassure me that a person was there to help solve my issue

"Great Customer Service"

Great customer service. I had a problem and they fixed my problem very quickly.

"Great service!"

Great service!

"Super easy online ordering!"

Super easy online ordering!

"The item we ordered was getting delayed…"

The item we ordered was getting delayed by the manufacturer, Brad at Motion Media called me right away and problem solved for us. We were able to get what we needed for our shoot. In today's society, it is very refreshing to know Customer Service still exists.

"love broken payment"

love broken payment

"Great customer service"

I ordered an item from Motion Media on a Sunday afternoon, and later that evening received a discount code. When I asked about it, they applied it to my order, which shipped out the next day.

"Timely"

Timely, knowledgeable and accommodating.

"Purchased Agisoft Photoscan Pro for building 3D models of geologic features"

Purchased Agisoft Photoscan Pro for building 3D models from drone flights for Eastern Washington University Geology Department through Motion Media and couldn't be happier. The support staff helped me get setup, they are quick to reply, knowledgeable, and polite. I highly recommend Motion Media!

"This could have been a 1-star review"

This could have been a 1-star review, because the software I ordered was no longer being sold there, nor at the price posted, and they offered a cancellation refund, but I insisted they own-up to their error, and instead deliver what I just paid for. The team respond quickly and delivered within an hour, sucking up the cost and saving face. Kudos, regardless of management approval. Management should be proud for turning a 1-star into a 4-star. BTW: this was hours after waiting for my digital download to be emailed. I had to call them because online chat wasn't responding. So customer service depends on the customer's insistence. Just saying.