"Deposit on insurance returned after 9 mounths"

In April 2024 I paid a deposit of 409 € on an additional insurance (that I didn’t really need as I was already fully insured). Unfortunately, after 8 months I still have not received my deposit back although the car was okay. I have contacted the rental twice since then but still no payment. They said that there are big delays when using Debit Cards. I’m still hoping that I will get my money back and will write another review when I receive my deposit. (Heraklion Airport, Micra ITM 7962, 13.04.2024)
Update 03.02.2025:
I have finally received my deposit after 9 mounths and much effort on my part. This involved sending E-mails to my bank and the car rental, which was most annoiying. Therefore only three stars. My advice: do not use a debit card for a deposit.

"Dishonest business"

On forehand they answered our questions about insurance with 'normal insurance is included'. After you pay the deposit they want you to pay extra for "theft insurance". We told them they should have mentioned this on forehand, in stead of after paying the deposit.
If you don't want to pay, you have to give them a creditcard for 5000 euro. If you dont want that either, they won't give your money back.
The owner pushed my husband to the ground. He now has a twisted ankle on holiday.
This business is dishonest, stay away! A lot of people have bad experiences.

"Do not buy!!!"

Do not buy!!!! The service is terrible. The car ture Got flag and then they would not help us. We had to repair the car by our self and change the tire by our self. The car also has bumps and scratches when you get it

"Rent a car"

Everything was perfect, service also!
Nice carrrr!!
For me was Royal rent a car perfect.

"Good service, good family car"

Good service overall from the company.
We initially booked a Land Rover with 9 seats but it was not available. The company contacted us prior to us arriving in Crete and we had a very nice and professional exchange with them which convinced us that it was the right thing to do to go for a VW Caddy.

And it was. The car was in excellent condition and it served our party of 6 really well.

Pickup and delivery were smooth and hassle free.

I can tell the company is trying hard to keep its customers happy. It certainly kept us happy and we will come back to them in the future, as Crete is a destination that we often choose for our vacations.

"Very friendly staff "

Very friendly staff
Brand new cars

"Matig"

Matige prijs-kwaliteitverhouding. Wij kregen een verouderde Opel Corsa (>4j) met een kapotte ruitewisser (dit hebben we pas gemerkt toen we hem wilden gebruiken) en een achteruitrijlicht dat af en toe niet werkte. Verder heeft de auto wel gedaan wat hij moest doen. De pre-autorisatie van de waarborg van 900 Euro heeft een maand op mijn creditkaart gestaan terwijl ter plaatse werd gezegd dat dit maximum 10 dagen zou duren. Volgens Royal ligt dit aan de bank maar daar geloof ik niets van, de pre-autorisatie stond ingesteld voor 1 maand en die hebben ze gemakkelijkheidshalve gewoon laten doorlopen ipv te stoppen. Personeel was neutraal vriendelijk. Afhalen en terugbrengen van de auto is vlot verlopen.

"We arrived into Heraklion Crete a…"

We arrived into Heraklion Crete a little after 10pm, so we was quite eager to get on our way, everything was there ready and waiting a quick walk around the vehicle and we was off, same on return, easy no fuss, definitely be coming back!

"Top service!"

Toen wij onze auto kwamen ophalen op Heraķlion airport, heeft Maria ons snel, vriendelijk en zonder problemen geholpen. Geen gezeur over extra verzekeringen en we kregen precies de auto die we hadden gehuurd.
Toen we tijdens onze huurperiode een probleem met de verlichting van de auto hadden, werd dit snel en goed opgelost.
Bij het terug brengen van de auto geen onnodig oponthoud.
Ik beveel Royal aan, wij zullen zeker weer een auto bij Royal huren!

"Totally uncorrect Company!!!!!!!"

Totally uncorrect Company!!!!!!!
The cars are scratched totally and if you do not make photos about every of them they hold your deposit. Last year they tried also but luckily I made good photos, this year they got me, which cost EUR 100 for a bumper scratch. So unless you are not a Photomaster, you should avoid this company.