"Yeah it got shipped to the wrong…"

Yeah it got shipped to the wrong address, to a whole different state

"Poor Product Quality & Horrible Customer Service "

I just had the worst experience with Printerpix that I’ve ever had with any company. In November 2024, I ordered a book with pictures. In December 2024, I received a covered book with the pages backwards & upside down. In January 2025, I contacted customer service (Tia Johnson). After numerous emails from her, requesting photos, the invoice, & a video (which I provided), I receive an email stating that they can’t help me because my complaint was placed over a month after I received the book. She had me jump through all those hoops for nothing.

"Super fast service"

Super fast service, the pillow looks great. Just like i imagined it.

"Fast delivery and the quality of my…"

Fast delivery and the quality of my fleece blank it is beyond beautiful.

"STILL NO RESPONSE FOR A MONTH!!! "

I have written to yourselves regarding missing items from my order several times and still have had no response, my most recent communication was 10/01/25… at this point I am furious! Please see below my previous review ….

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10 Jan 2025
SAVE YOUR MONEY AND GO TO PHOTOBOX
If there was a way to leave zero stars then I would!! Ordered two personalised mugs for a couple for Christmas, the 'order' only just arrived on time.. but sadly they only sent one and when contacting customer services all they did was say that the order had been sent... clearly not listening to the fact that I told them that one arrived and one was missing. And when I have told them that they have misunderstood what I was saying they have just blanked and ghosted me!! Shocking customer service!!! I want a refund or the other mug sent out!
Shame they don't have a contact telephone number because I would love to verbally give them a piece of my mind!!! SHOCKING COMPANY!!! DO NOT ORDER FROM THEM!!! I WANT MY MONEY ВАСK... ROBBING B******S!!!!
Date of experience: 15 December 2024
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Dear Valued Customer,
I want to sincerely apologize for the frustrating experience you've had with your order of personalized mugs. It is completely unacceptable that you only received one mug when you ordered two, especially during such an important time like Christmas. I understand how disappointing it must be to feel unheard and ignored by our customer service team, and I am truly sorry for the inconvenience this has caused.
Your feedback is extremely important to us, and I want to assure you that we take your concerns seriously. It is disheartening to hear that our responses did not address your issue adequately, and I apologize for the lack of communication you experienced.
Our team will be reaching out to you shortly to discuss your situation in detail and to provide you with a satisfactory resolution, whether that be a refund or sending out the missing mug. We want to ensure that you feel heard and supported throughout this process.
In the meantime, if you need immediate assistance or have any further questions, please don't hesitate to contact us directly at……. We are here to help and want to resolve this matter for you as quickly as possible.
Thank you for your understanding and patience during this time. We truly appreciate your feedback and the opportunity to improve our services.
Warm regards,

Joey
Printerpix

"The books I made were beautiful."

The books I made were beautiful.
They were hardcovered and the photos were stunning.
Very pleased with the results.

"Ordered 2 small canvasses with 4cm…"

Ordered 2 small canvasses with 4cm thickness but I received them with the standard 2cm thickness. I complained and they sent replacements out but having just received them today they have yet again sent the standard thickness. It’s laughable. From complaining it took over a week to receive the replacements, for them to be wrong again is a joke.

"Quality of prints and projects is…"

Quality of prints and projects is awesome!

"Escrocs"

Le 4 décembre j'ai fait une commande sur printerpix
C'était un cadeau pour Noël, aujourd'hui on est le 5 février, j'ai jamais reçu la commande,
Le service d'assistance ne répond pas aux demandes

Après la réponse du vendeur :
Il s'agit du message standard sur truspilot, ils ne répondent pas vraiment.

"Product never showed up, not adequate resolution"

Product ordered in December and extra paid for expedited delivery to arrive as a Christmas gift. It’s February and product is not here. Customer service has been awful. Took them over a month to reply. They tried blaming the carrier, but it clearly states on the carriers website that they have not received the product. Continued to say it was the carriers fault for not updating the website. Eventually agreed to a refund (still pending), however responses are always robotic (AI generated) and no concern over keeping a customer base. No research into whether they actually made the product. I would not use, it’s a waste of time. Went to snap fish and they charge half the price and got here within a day!