"They do not deliver ontime"

They do not deliver ontime! Ordered my item on the 14th January and paid £9.99 for delivery plus another £3.99 for rush delivery to be delivered as stated before or on 20th January.

My delivery did not arrive until 24th Jan. I have contacted your agents and spoke to Helen, Mekil and another person via email asking to refund my delivery charge.

Coincidentally, no one responds.

"SCAM COMPANY"

I have previously used Printerpix with no issues, however this time has been a complete disaster and has felt like an absolute scam. I placed an order on the 6th November, got an email to say it was sent on the 8th November and I STILL HAVE NOT RECEIVED THE ORDER. I have reached out on countless occasions, raising tickets, sending emails, even messaging them on their socials and still have not gotten anywhere.
I got told my order had been posted and was with Royal Mail, however when I track it, it says they are still waiting on the order from Printerpix. Someone called Jake told me they would resend my order in December, however it's now the end of January and I am yet to receive it. I am also yet to receive any sort of update or response from "Jake" despite emailing several times.
On another recent occasion when I reached out I got a "confirmation" that my order had been delivered by Evri on the 10th November, not sure how Evri delivered it then when I initially got Royal Mail tracking? And when I track it with Evri, they can't give me any further information other than it was delivered because the postcode I'm entering is incorrect, even though I'm using the postcode that was entered for the shipping!
I then saw on here that they were giving out a resolutions email address, so I have emailed them with all the evidence of my interactions with the company (or lack there of given they are ghosting me) and I still haven't had anything back.
I would absolutely not recommend using this company, it is a joke and a scam!!

**UPDATE**
After receiving the below response from printerpix I was somewhat hopeful that my issue would be resolved and that was my mistake! Still no response or follow up! At this point I should just accept that I won't be getting my order or a refund!! Absolute joke!!!

"Tina Johnson was definitely helpful"

Tina Johnson was definitely helpful.
Had a question about my package and the delivery and she answered very fast.

"No customer service, poor quality product"

Ordered 2 calendars only 1 sent - which all the spiral hanger was broken. Emailed printerpix - no response. Re ordered as Christmas presents and wanted them to arrive in time. New order arrived and was fine. Emailed printerpix again - no response. Got PayPal involved. Printerpix delayed refund by requesting the damaged calendar was sent back to them - AT A FRENCH ADDRESS!!! Cost me £12. As had to be tracked. Why they wanted a damaged calendar back with my family photos on is beyond me. I offered to destroy the calendar and send them evidence of this - but they were adamant they wanted the calendar returned. I have received a refund today - only because I paid through PayPal. Shockingly, rubbish service - considering they advertise an offer a ‘money back guarantee’
I’d avoid and use a different company for personalised printing.

"Helpful and answered right away"

Helpful and answered right away

"Deceptive."

This company needed to be reported to the Consumer Protection Service or be sued. The service seems fraudulent and atrocious. Communication is very poor and they don’t seem to deliver as promised. They are beginning to appear as scam.

"Poor customer service - I’ve since learned of many BBB claims. Stay away. "

I paid for expedited shipping and received my order a week later than was “guaranteed.” I contacted customer service and received one response. When I replied asking for a refund (only for the expedited shipping amount), I never received a response. I’ve reached out 5 additional times; they’ve completely ghosted me.

"Expiration date extended without a problem"

I was able to extend the expiration date on my Printerpix voucher quickly and easily through the customer support email system.

"I received my order of three books and…"

I received my order of three books and soon discovered upon opening that all three were damaged with a crushed corner on the lower spine of each book. I contacted Printerpix with photographs of the damage. Within one day I was contacted by Tia Johnson at Printpix with an sincere apology and a promise that my books would be reprinted and shipped asap. They Arrived today, one week later! Thank you !

"Stole my money!"

I placed an order (#CO60U15139[64526989]) on December 9th with guaranteed Christmas delivery, but here we are, and my order has never shipped! Printerpix issued a UPS tracking number on December 13th (Tracking: 803579834825850902), but UPS still doesn’t have the package—it’s just sitting in limbo with an “Estimated delivery date will be available as soon as we get the package” message.

To make matters worse, Printerpix refuses to respond to emails, and they have NO customer service phone number. How is that even acceptable for a company selling products during the holidays? This is absolutely ridiculous and unacceptable! I would not recommend ordering from them unless you enjoy frustration and disappointment.

Buyer beware!