"Pale, blurry photo ornaments"

Ordered photo ornaments before Christmas. They shipped from the UK and not the US (I thought I was ordering from the US since the website says "printed in the USA"??) and took weeks to get here. When the ornaments finally arrived (well into January) they were pale and blurry. I contacted customer support who told me they couldn't send me a replacement because what I received was what I had ordered. We have been going back and forth with this nonsense for two weeks now and I give up. Lesson learned - never order photo ornaments from PrinterPix.

"I was struggling for days ..."

I was struggling for days to link my Groupon with my Printerpix project. Although it took a while to get through the telephone wait, Mekail Stephen was spot-on ready to serve! He knew exactly what to do inside my project account and helped me complete my transaction with just a few clicks. Awesome dude -- great customer service! Looking forward to receiving my product!!!! In the meantime, I'm logging back on to make a photobook of my family's narrowboat trip in Scotland! Thank you! ;-)

"Do not order from this company!!"

Do not order from this company!!
On the 30th November I placed an order for photo book, it was a Christmas present. On the website it said order before the 18th December to get in time for Christmas. Today is the 28th January and I have still not received it. In December I sent a email which I got no response to, so I called them to be told it would be with me in 2-3 days. I did not receive it and since then I have chased it up several times. I called last week and this time I asked to raise a complaint which the adviser said they would do and I was told again it would be delivered in 2 days. Surprise surprise I have not received my parcel and I have had no response to my complaint, so today I have asked for a refund and I will order it from different company.

"SCAM!! Daylight robbery!! "

I’m writing another review as I STILL HAVENT BEEN CONTACTED!!! Order placed on the 6th December which were Christmas presents - STILL NOT RECEIVED! I have emailed in several times and created several tickets on their website but still no response. I got a reply to my last review apologising and saying someone would look into this and come back to me but they still haven’t over a week later!!! I need answers!?

"Ne commandes jamais là, ce n’est pas fiable !"

C’est la troisième fois que j’envoie une réclamation concernant un achat en septembre avec un code promo. J’essaie d’envoyer ma réalisation dans les temps mais ils me font de nouveau payer avec 35€ de frais de port. Honteux. J’ai écrit 4X à l’adresse mail résolution mais pas de réponse.
Anne Bouvy

"My order never came despite paying…"

My order never came despite paying extra for it to arrive. I contacted the customer service team and they said they resent it but they had not and I have not received any refund either. Impossible company to get a hold of!

"Muy mal servicio"

Hice un pedido de dos calendarios el 30 de diciembre y casi un mes después sigo esperando el pedido.No hay manera de ponerse en contacto con ellos, se supone que está con DHL pero desde el 16 de enero no hay ningún cambio. No vuelvo a comprar con ellos. No sé si llegará el pedido algún día. Lo dudo ya.

A día 8 de febrero sigo esperando los 2 calendarios. Me habéis estafado, no puedo ponerme en contacto con vosotros, no me devolvéis el dinero, más de 60 euros, o ponéis una solución u os denuncio legalmente.

"Worst experience and service"

Worst experience and service. I ordered before their date to have it arrive before Christmas. It arrived 3-4 weeks AFTER Christmas. Some places also allow for an order cancellation or edit if notified within 24 hours of placing the order. I tried and was unsuccessful getting anyone to respond to me despite them saying they’re available 24/7 and you can edit orders if within 24 hours. I emailed within two minutes of placing my order. Just a terrible and unreliable experience

"Amazingly fast service, easy site to use, awesome prices and a great product!!!"

My DIL wanted a banner for our 8 yr old granddaughter’s birthday party. We decided a blanket could serve as a banner and she could use it as a blanket afterwards. I uploaded a picture and submitted my order at 3:20pm on 1/22 and by 2:00pm on 1/25, the blanket was delivered!!! Amazingly fast service, easy site to use, awesome prices and a great product!!! Our granddaughter LOVES her blanket/banner!! Thanks! I would highly recommend Printerpix!!

"Avoid at all cost"

I ordered 12 printed photos to be delivered before Christmas and only 2 arrived (in not great quality print format) meaning multiple Christmas gifts were unable to be given. I’ve sent numerous emails to the company complaining and requesting a refund but haven’t received any response. Avoid this company at all costs.

To add - regarding the company’s response to my review, I have been emailing them multiple times since the incorrect delivery and have received no response, reinforcing my review.