"I’m extremely disappointed with my…"

I’m extremely disappointed with my experience with Printerpix.

Order 44895199: I was told on 21/12/24 by Emma Grace that this order would be cancelled and refunded so I could reorder with postage that guaranteed delivery in time for Christmas. Despite this, the calendar was dispatched anyway, and I have yet to receive the promised refund for both the calendar and postage.

Order 44895415: After being assured the previous order was cancelled, I reordered with the correct postage to ensure Christmas delivery. The website guaranteed delivery before Christmas, but it didn’t arrive until 28/12—completely missing the occasion. I emailed on 30/12 to request a refund for the rush delivery charge, but my email has been ignored.

I will continue to chase these refunds, but given the lack of communication and poor handling of my complaints so far, I fear I will never get my money back. This has been a frustrating and disappointing experience from start to finish, with broken promises, poor communication, and an apparent disregard for customer service. I would not recommend Printerpix to anyone.

"1/25/2025: I WANT MY MONEY BACK!! UPDATE: Hello? I have still not gotten A RESPONSE!"

25 January 2025: I received a response saying that the print error WAS WITHIN ACCEPTABLE PRINT PARAMETERS. I AM NOT SATISFIED AND WANT A FULL REFUND OF MY MONEY FOR THIS PURCHASE. PLEASE REFUND MY PURCHASE IMMEDIATELY AND SEND THE SHIPPING LABEL SO I CAN SEND THIS CRAP BACK TO YOU.
Thank you,
Michelle Ferrier

10 December 2024: I have still not gotten resolution to the printing error from OCTOBER 2024. The reprint was WORSE than the original and I've gotten NO RESPONSE to my queries via email since the telephone number was removed from the Contact Us on the website. I would like a return and refund of all my orders...that would be a satisfactory end to a terrible customer service experience.

EDIT AFTER JOEY'S RESPONSE FROM PRINTERPIX...
It is now January 20, 2025 and I STILL have not received successful response nor resolution of this issue. I would like a FULL REFUND for the purchase...No makegoods or reprints, just my money back for all the time put into getting this resolved.

Please refund my money.
20 January 2025

"I had purchased an item with the…"

I had purchased an item with the express (next day) delivery option with the intention to provide this as a gift. The item arrived 6 days later at which point I had arranged an alternative gift. Upon contacting customer support multiple times to arrange a return I was met with duplicated responses simply stating the order had arrived and was not provided with return/refund instructions.

"Ordine effettuato il 9 novembre 2024…"

Ordine effettuato il 9 novembre 2024 mai spedito.contact center inesistente telefonicamente. Rispondono dall’America con messaggi standard. Dire truffa si può?

"Commande non reçue "

Je n'ai toujours pas reçu ma commande depuis le 15 décembre 2024. Le service client est injoignable par téléphone ou par mail.

"Doble cobro sin confirmación "

He realizado un calendario personalizado, de fácil edición, pero al hacer el pago da error en la pagina por lo que no recibo la confirmación del pedido. Lo que si tengo retenido es el dinero de los dos pagos.
Espero explicaciones de Printerpix.
Tras 2 semanas con el dinero retenido, se procede a devolución. Hay que reconocer que Printerpix se comunicó conmigo con cierta agilidad sugiriendo pago con Paypal, pero si el pago con tarjeta les genera problemas no deberían de darlo como opción.

"Money Refound"

As post below I have placed order with you and paid for faster delivery to get order before Christmas and that never happened.

On 14 December I have received email saying that you are accepting my cancellation due to your fault and I shud receive money refund within 8-10 working days. To my surprise (not) that refound was placed on hold as allegedly I have magically received the order being at that time abroad and now I have to prove that wasn't delivered and need to sign some forms/declaration for not received delivery when I CANCELLED the order. Two different thing. Don't even try to call customer service as they will probably lie as they done it to me multiple times.

"NO COMPRES ES UNA ESTAFA"

NO COMPRES ES UNA ESTAFA, de hecho la pagina si te das cuenta no tiene contacto, las paginas de soporte no funcionan, no hay mails de contacto, las redes no permiten comentarios. Lo tienen muy bien montado para que parece fiable pero es un timo. Ademas tal cual haces el pedido te dan un numero que ni existe y en su web te dicen que no tienen nada con ellos


ACTUALIZACION: Aunque aquí han respondido y me han dado una dirección, he escrito y no ha habido ninguna respuesta. Obviamente, ni rastro de mi pedido ni nada.

"Commande passée le 8 dec et non reçue "

Commande passée le 8 dec pour cadeau de Noel pas reçue a ce jour les mails restent sans réponse, j ai du en faire au moins 6, j ai appelle a plusieurs reprises en Angleterre, en Hollande ils m ont dit de patienter...le no de tel de France ne repond pas, DHL me renvoye vers pinterpix etc...
J ai demandé le remboursement mais toujours aucun retour...Service client inexistant
Dommage, très mauvaise experience, alors que je voulais commander encore 2 couvertures...

"Site frauduleux comme beaucoup de sites…"

Site frauduleux comme beaucoup de sites anglais d'ailleurs... Personne au chat et ligne téléphonique sans personne. Même avec l'IA ils sont nuls. Commande jamais reçue et aucun numéro de suivi ni nom du transporteur. Juste un numéro de commande qui ne sert à rien. Je signale ce site de M----.
ZERO ETOILE mais on ne peut pas bien-sûr