"False Advertising"

After seeing on your website that I could place an order and it would get to me before Christmas, I created a custom calendar for my wife and was excited to give it to her as a gift on Christmas. Your website said I would receive it on December 23rd. All over your website you guaranteed that if you ordered by a certain date it would arrive before Christmas. It is now a day after Christmas and I still have nothing. I can see that it’s been sitting at the same location since for over a week now. When I tried to reach out to customer support about this they sent me the following response and ended the conversation immediately after so I couldn’t respond.
“I have checked for the details of your order placed on 12/15/2024 and your order was dispatched from our production facility on 12/16/2024 and is currently on its way to be delivered to you.
We produce personalized products so generally takes 02-04 business days in production and 10-15 business days in delivery.”
Agent closed the conversation.

If it takes 10 to 15 business days to get an item, why would you advertise all over your website that if I order before a specific date I would get it before Christmas??

"Shipping estimates were way off "

The Christmas cards turned out very nice but the cost of shipping was awful and they arrived the day after Christmas. :(

"I'm STILL waiting for my order"

I'm STILL waiting for my order. Today is Dec 26 and I put the order in on Dec 3rd. This was meant for a Christmas gift and now it's AFTER Christmas!
Very dissappointed! I keep tracking the order and everyday it gets pushed forward a day - ridiculous!
Today is Dec. 30th - You apologize and say someone will reach out to me...but I'm still waiting. :(
ok - finally Dec 30th late afternoon - it ARRIVED [but nobody ever reached out to me from the company]- the photo calendar arrived very bent and the spiral was not completely connected to all the pages. Now I know - this company is not for me - but thanks for trying!

"Did not receive my order on time like…"

Did not receive my order on time like the website said. I called repeatedly and was told different hours to wait to call back and different time frames... there is no updated tracking information for my order since it's supposedly left the warehouse. I've called UPS and they said they did not receive the package. When I informed the people who answer the phone they blew me off and told me to wait a week. Thank you very much for my Christmas present that I did not receive and I paid $57.44. I want to refund and it will not be given because they won't give it to me so I will be disputing it with my bank.

"I’m so sad it didn’t arrive in time"

I’m so sad I ordered this product with more than enough time to get it delivered for Christmas it was for a special gift for my grands who lost their dad I this past February a photo book of Thanksgiving memories.
😔

"We opened our book yesterday. I was very impressed with the quality of the photos. I know what to do for my next book to make it look even better."

High quality and the photos were true to color. Very impressed.

"Still haven’t received my order"

Still haven’t received my order, was promised it would be here by Christmas. Paid for it to be delivered by the 20th and they say they gave it to usps but usps does not have it (they say they shipped it out on the 20th). Very unhelpful customer service. Won’t give me a refund for the photo book I will not be receiving or for the extra shipping I paid for. Need my money back so I can take my business elsewhere.

"Very Happy"

I ordered a blanket right before Christmas. I was worried about getting it in time but I received the order quickly and blanket was beautiful. I will use Printerpix again in the future.

"Keine Ware!"

Keine Ware!
Keine Bestellbestätigung!
Fall liegt bei Paypal!

"Je suis extrêmement déçue "

Je suis extrêmement déçue par mon expérience avec Printerpix. J’ai passé ma commande dans les délais indiqués pour une livraison garantie avant Noël, et j’ai même payé pour une livraison express afin de m’assurer qu’elle arrive à temps. Malgré cela, ma commande n’est pas arrivée, et le problème n’a toujours pas été résolu, même maintenant, après Noël.

Le manque de communication et d’urgence de la part du service client est totalement inacceptable. J’ai fait confiance à Printerpix pour tenir ses promesses, mais ils ont échoué. Cela a gâché mes plans et causé un stress inutile.

Je ne recommande absolument pas Printerpix. Un service déplorable et un manque total de fiabilité !