ClearSale

Business Services
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181 reviews
Overall Rating
Customer Reviews about

ClearSale

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James

5.00/5.00

"Clearsale"

Clearsale, helps me feel the confidence I need to fulfill my orders without worrying about Fraudulent chargebacks!

12/05/2021

Jas

4.00/5.00

"Been with clear.sale for awhile and so far so good"

Been with clear.sale for awhile and so far I haven't had any issues. Knock on wood I've never had to contact support for anything. The service and its software works without any issues or drama and the portal looks better than their competition.

It's nice to know that when a large order comes in I'm ready to take it without a risk from fraud. I pay a bit extra for each transaction but for me the peace of mind is worth the extra cost and the best part is there is no monthly rent for their technology.

Disclaimer: I haven't had a fraudulent transaction to test against clear.sale yet.

Staff are responsive and flexible in problem solving.

Their client-facing web portal could be more streamlined, unified, and accessible with plugins for quickbooks and other accounting software. A mobile app would be the next logical step, as well as SMS, slack, or teams notifications when orders clear as approved.

I found it a hassle to login just to get my monthly billing PDF downloaded. I prefer PDF and CSV as an attachment via email is easier to work with. A simple one-time burnable download token via email without a login would be fine and easier than a full login to gain access to read-only information I'm only going to access once.

Performance wise I found that their software's ability to update the store's order status was on the slow side, requiring you to check your email for order approvals rather than wait for an update to the order status. The experience was less than optimal in terms of workflow efficiency and during busy days I found it delayed my ability to ship out orders. I would prefer to have instant updates as soon as the order clears the fraud check. You always have the option to manually change the order status after checking your emails though.

This company is based in the USA. I would like to see this company registered in Canada as a financial service with a head office in Vancouver and terms of service based on Canadian Laws. As a Canadian customer I'm not happy about being billed as a Canadian in US dollars.

So far this is a more professional looking offering than the competition but the door remains open for other challengers, especially if they are Canadian-domiciled.

12/05/2021

Charnette

5.00/5.00

"I can sleep at night!"

As a ecommerce storeowner, I can sleep at night knowing that my store's financial transactions are protected from fraudulent activities. Thanks.

12/05/2021

Fabio

5.00/5.00

"El plugin para wordpress presenta…"

El plugin para wordpress presenta algunos detalles a corregir, pero en cuanto a la función de prevención de fraude me ha ido muy bien

12/05/2021

Steven

1.00/5.00

"Can't sort thier app out on Shopify"

Can't sort thier app out on Shopify

12/05/2021

Richard

5.00/5.00

"Easy to work with and set up"

Easy to work with and set up. We are very pleased with the service.

12/05/2021

SW

5.00/5.00

"Good piece of mind"

Glad to have Clearsale. Highly recommend

12/05/2021

TRocket Golf

5.00/5.00

"Implementation process is a little…"

Implementation process is a little awkward but at least they addresses the issues to get me up and running. Product is great and seamless.

11/05/2021

Ron

4.00/5.00

"Your approval rates have been high"

Your approval rates have been high, but your response time has exceeded 24 hours in some cases.

11/05/2021

Robert

5.00/5.00

"ClearSale helps me feel secure in…"

ClearSale helps me feel secure in knowing that I'm not going to be the victim of a scam on my ecommerce site.

11/05/2021
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