"DON'T ACCEPT VERBAL PROMISES"

Some months ago took my new Nissan to 'Appys' owing to problem with HVAC, paid for a loan car for day. Was later told it was a software problem that Nissan currently had no fix for, but next time I brought car in would not be charged for loan car. Phoned them today, still no fix available(poor show Nissan). Also enquired about getting our Juke serviced and was told of charge for loan car, I pointed out previous case when had been told no charge on next visit, staff member asked if I had anything in writing, which I didn't. I had the pleasure of knowing the late Colin Appleyard since his early business days in the 1970s and he was a man of his word. Moral is do not take staff's word, get it in writing or email.

"Great service from Joe and Andrew"

Came in on a Saturday to ask for help on a few issues on a car I’d bought elsewhere. Andrew changed the battery on my key and Joe the tech spent over half an hour driving with me to help find the source of the rattle. Really appreciate their help

"Poor service"

I have been with Suzuki Bradford for many years and always had a good service. Since they were taken over the standards has dropped. I had a puncture and was told they could not fix it for a week, however after putting pressure on them I was advised if I took it in on the Thursday and left It with them they would try to do it sometime during the day. I was also told that if they picked up my car for service it would be £25.00 or to use a service car it would be £15.00. I have vow sold the car and purchased a Toyota hybrid to charge for them to pick it up for service or no charge to use a service car. Its a pity that they no longer offer good service

"Un trustworthy …"

We were really disappointed with the level of customer service we had at Colin Appleyard Bradford after speaking to a nice young sales representative Jamie who was very professional and helpful sold us a new Suzuki S cross we had put a £300 deposit down and was told that the car would be held for us as the checked the finance we arranged to to pick the car up after Jamie got back of his holidays.
Only to get a phone call on the Friday from Richard the manager saying we could no longer have the colour we wanted as head office had taxed the car as a pool car,we drove straight down to see the car we had put a deposit on had a sold sign on it,he could not explain why this had happened to us so we ask for a our deposit back and Richard the manager then took a extra £300 out by mistake which we then got a phone call saying the had paid us too much money back, it has been a very disappointing experience
On a good note we got the Suzuki S cross ultra at a better price from a reliable dealer will not be going back there anytime soon.

"Great experience buying car with Ami"

Ami at Ashton Colin Appleyard was really lovely and took lots of time to help me find the perfect car for me. She answered all my questions and we had a good laugh whilst going through everything. Dean and Benjamin were also friendly and helpful. I would definitely recommend that people go here.

"Amazing Customer service from Chris Robinson Colin Appleyard Ashton under Lyne 👍"

29/7/24. At 7am Chris Robinson Ashton Sales responded to our Facebook question sent 15 minutes earlier and how to locate a Pin for the radio code. He looked the chassis number up from home and messaged it back.
What an amazing ambassador for the Suzuki brand and for Colin Appleyard Ashton under Lyne.
Thank you :-)

"Matthew Butterfield "

Matthew dealt with us as he has before. Warm, friendly and welcoming. No pushiness- just calm clear and informative taking the time to answer our questions and show us the options available to us. All arranged politely and professionally. Look forward to picking up the car next week. Well done and thank you!

"Very helpful and knowledgeable service…"

Very helpful and knowledgeable service from Chloe helping us buy our new Suzuki Vitara, the only downside was the cloth left on the alternator fortunately we got home and found it before any damage could be done.

"1st service from new on my ignis,no…"

1st service from new on my ignis,no issues ,excellent attention from angela at ashton branch, would highly recommend this good dealership for ongoing help if needed,many thanks

"New Car Purchase "

Just completed purchase of a new Suzuki Swift from Colin Appleyard Huddersfield. All went smoothly on a timely basis. The car sales executive, Matthew, was both professional and very pleasant in discussing and working through the whole process with me. Good job done. Thank you. Nigel