"Amigo really don’t care"

Amigo will say they care about customers but they don’t, have had a complaint in with them since the start of December, they have simply ignored it in the hope of implementing their own scheme to deal with complaints, when speaking to them all I was offered was to raise this with the FOS, but amigo are well aware the FOS have 1000’s of complaints regarding them so will take months. Messaged on social media they say will be in touch but never are.

"14 days 4days"

14 days 4days, IL keep it short and sweet today, still no update, there's no point given a generic response you may as well not respond here, I keep phoning and emailing and no update I really do doubt somedays that my complaint is even being reviewed. My account balance is cleared and yet they say contact them for assistance because of the toll on my mental health. Pray tell what can you do for me except resolve the complaint.

"AMIGO LOANS ARE THE MOST VILE AND…"

AMIGO LOANS ARE THE MOST VILE AND UNETHICAL LOAN COMPANY I ONFORMED THEM OF A SUICIDE ATTEMPT FROM A MEMBER OF MY FAMILY BECAUSE OF ALL THE STRESS AND ANXIETY THEY HAD CAUSED REGARDING HARASSING FOR PAYMENTS WHIKE THE COMPLAINT OF OVR 3 MONTHS IS STILL BEING DEALT WITH AND THIS IS WHAT THEY SAID;
In order for me to continue assisting you in coming into a resolution, would you like to provide any additional medical evidence you have for your father as well as any evidence of his recent attempts?
TOTAL DISGUST I HAVE FOR THIS COMPANY DO NOT AGRRE TO THE SCHEME OR GET ANYTHING FROM THEM EVER!!!!!!!!!!!!!!!!!!!!!!!!!!

"Anyone willing to help me"

Amigo loan did an affordability assessment for me and guarantor. They said we both couldn’t afford. My guarantor is a 74 year old and only had £40 left a month after the assessment he even sent his bank statements. He offered to pay that £40 and they rejected the reduced payment. I also requested reduced payments for some time or to put my account on hold as I have 2 loans a car and phone finishing within 6 months. That will put me in a better position of then making full payments after. But then again amigo have their way of making money.

I then signed up to step change who also suggested speaking to amigo to reduce payments for now. They even suggested paying £1.74 for the next 75 months. I know my situation will change. I have been calling amigo almost everyday for over a month. But they seem to make you think there is a solution when there isn’t. I told them in advance I couldn’t make the next month payment and they told me to wait until I have missed it then they can sort something out. Phone advisors even speak to you in a degrading way. There is too many occasions I cried on the phone and asked them to speak to me nicely as I am human too and trying to find a solution. After waiting for the missed payment they started calling my guarantor threatening and harassing him, confusing him, he already forgets things and we are suspecting early stage dementia.

There is a time I was pregnant, stopped working, moving and requested for them to give me a couple of months until I was in receipt of maternity pay. They threatened me, refused any sort of solution with me and started calling and threatening my guarantor who ended up paying. Other creditors when you explain your situation they are willing to find a solution which could be reduced payments, putting account on hold or stopping interest. There is lack of compassion and understanding from this company. I also did make an affordability complaint as they gave me a loan which I topped up 3 times and with 6 defaults. I was young, working and reckless with money. But now I am mature and making good decisions tackling my debt bit by bit.

As I speak now I no longer talk to my father who has now started cursing and shouting at everyone and everything, he says amigo threatened to take his house. My mother who has been diagnosed with stress and anxiety has been triggered again because of the toxic environment she is in. I no longer get support from them even with child care relief. They used to help me out now and again with even £20 but now have no one. I feel alone in this like I’m suffocating. I just need a breather for now. I am not running away from my bills, it’s just that they are too many at this point and need to be able to afford for basics for me and baby. This month I missed a payment of £130 but yesterday I paid £10. Really don’t know why I got myself in such a mess. Imagine losing family over this. It’s crazy but such is life.

"Until fairly recently I had been making…"

Until fairly recently I had been making my payments without issue but thenI was unlucky to suffer a stroke and my fomer landlady evicted me becaise she found her self a pleb to buy her things despite all of the money she was making renting rooms (despite not having an HMO or declaring tax on the income). Amigo contacted my gurantor who pamicked and contacted me. I told him it would be okay as I had returned to work and I would catch up on the payments. Amigo contacted me and I replied ststing my intentions to pay. I even called and requested that I be allowed to pay the arears and next months payment to put the account back on track but thr operator simply took one payment and inferred I had made 2. So when I revived another message stating I was in arrears I went ballistic and was very abusive (I suffer from high blood pressure). so whilst I would have recommended AMigo to preople, having experienced the way they harrass people when they miss a payment and are unablr to contact them as they had no phone as it was cut off due to having no credit and their website does not work, I can honestly say that whilst I understand it is a business there is no need to act like gangsters. I hav less than £1000 left on the loaan and plan to pay it all of next month. DON'T SIGN UP WITH THESE PEOPLE AND IF YOU DO MAKE SURE YOU HAVE A CONTINGENCY PLAN FOR IF LIFE TAKES S NASTY TURN.

"Bad customer service"

Bad customer service. I was late on a payment because of a death. When they called me to discuss the payment I explained I had just come out of the crematorium and could they call me the next day. The woman I talked to said no worries. I was sobbing when I spoke to her so she could tell I was upset. However they didn't call me back instead they took the money from my guarantor who wasn't happy about it and it caused arguments. Very bad customer service I wish I hadn't had anything to do with them.

"This company has had the best pet of…"

This company has had the best pet of £20,000 out of me over a few loans poor service on the last occasion, because they are not needed anymore they get very funny needless to say I am seeking this refund policy they have but again the hide and become Teflon which as well all k ow nothing sticks too avoid at all costs!!

"Amigo Loans"

Amigo Loans. A company refusing to pay money back! My complaint stretches back to last year. The Financial Ombudsman became involved and informed me Amigo agreed to pay me, this was November. To date, nothing received. I received an email from Lauren Corani who works for Amigo. Amazingly, they want my guarantors details. WHY??? They have been ordered to pay me and now they’re stalling again. I have been informed to use bailiffs, which I am now investigating. DO NOT use Amigo. They are untrustworthy and liars.

"Still.waiting after fos decision"

I put a complaint in January 2020 13 months ago now I eventually took my complaint to the fos who advised amigo they mis sold and should refund redress and stat interest this was 6 weeks ago and amigo just keep fobbing me off no update when I call and have just ignored the fos when being chased. My complaint was put in before any scheme and I expect my refund ASAP absolutely awful serious and company who prey on vulnerable people when they are desperate

"Absolutely appalling"

Absolutely appalling. Hannah who is the apparent account manager has been an absolute nightmare. We have been trying to change the date of our payment due to lockdown and according to her this is not possible. Tried to call, sat in the queue for an hour only to be cut off, they have now taken the payment twice! This service has been an absolute nightmare from start to finish. No wonder they are under investigation. Tried to call to get one of the payments returned but states they are no longer taking calls. Total abomination!