"Failure in complaints procedure - AVOID!"

Awful, awful company. Raised a complaint in the correct way - had 0 contact during the complaint apart from the acknowledgement and then the 4 week automated we are still looking into it but you’ll have a response before 8 weeks. On the last day of the 8 week timeframe I chase because I have still not heard anything I get a generic nothing we can do we are holding all final response as a company decision - even though this has NOT been agreed by the FCA. 8 weeks has now well and truly gone with no resolution or even discussion. A failure on all accounts by Amigo. Ombudsman now only route.

"Was promised my final letter would be…"

Was promised my final letter would be sent within days as it was with the case handler and now they decided to stop them all , what a joke

"Really nice and all ways at the end of…"

Really nice and all ways at the end of the phone when needed

"Everyone here is complaining about not…"

Everyone here is complaining about not being entitled to what they are owed.
Let’s flip this if the company goes into administration you get NOTHING absolutely zilch. Also yes your debt is still repayable it doesn’t get wiped.
Please think long and hard before writing a bad review. You took the loan you knew there was interest and claims management companies are putting in fraudulent claims and some of those have been paid out. There’s 2 sides to every story open your eyes. GLTA if this company goes bust also think about other people have jobs there 400 people will be out of work. So many self centered people here.

"Underhand Redress Scheme"

Well like others my partner has been waiting since September to get redress and after filling out questionnaires three weeks ago still nothing. They make no allowances for any vulnerable person or situation and as my partner suffers from multiple conditions they have always known about these. Phone for an update to try to reduce her stress and pain only to be told that it will now be months for a decision with a vote scheduled in March and then months after that before any conclusion if any.

The scheme of arrangement is no different to a company simply changing names and refusing to honour debts it owes. Livid is an understatement and a great Christmas surprise for the thousands of complaints that have been delayed (coincidence?).

Please contact me directly please to sort this, Resolver ID RES9114525

Well there’s a shock 10p in the pound possibly more possibly less and even then no payment until next year.

Where are these calculations that show nothing will be received in liquidation. The claims will be looked into using the present criteria used, not a lot of good considering the 87% of upheld complaints at FOS.

Who is the independent assessor who will look into disputes. There is no way this will go any other way than liquidation, it’s time the FSCS & FCA backed these schemes as it’s a farce. In the case of the money shop 4.1p in the pound so for a £500 redress claim £20, while the accountants and lawyers get 8 million.

"Review 3....today I had a reply to my…"

Review 3....today I had a reply to my review... We are working with you and doing all we can..... However I've had to send my children away due to threat from ex.. Christmas alone.. Am not coping very well... Lies in your reply to my review that your doing all you can!! ALL CASES ON HOLD TILL

YOU'VE BEEN TO COURT ....people's welfare and their children's is clearly not a priority to you particularly when I wouldn't have been in this situation if you had not contacted my ex!!!!! Thanks amigo for a lonely Xmas at breaking point

"Disgraceful company"

Disgraceful company, of all the payday loan and guarantor loan company’s Amigo is the worst in terms of caring about their customers welfare! Amigo refused to communicate with the financial ombudsman throughout my affordability claim. They continue to ignore the financial ombudsman’s decision that my loan was unaffordable and issued without carrying out appropriate checks. To top it off they are still demanding payment from myself and my guarantor and negatively affecting my credit rating

"Since the new management have come into…"

Since the new management have come into this business things are loads better at Amigo. I have been able speak to people although sometimes I have to wait a while but covid hasn’t helped it’s the same situation with the main stream banks aswell. I would like to thank you guys at Amigo for sorting my claim within 20 weeks.

"Update to my previous review and Amigo…"

Update to my previous review and Amigo Loans response. Yes I did receive an email but it was pretty pointless.
“I can confirm we have received contact from the Financial Ombudsman regarding the acceptance of the offer.

The final figures are currently awaiting calculation, as soon as these have been confirmed we will be in touch to provide them to you. Unfortunately, I am unable to advise of a timescale for this.

If there is anything else we can help with in the meantime, please don't hesitate to contact us.”

So as I said before, it has now been 17 weeks (with the limit being 8 weeks) with still no proper offer and they cannot offer a timescale either.

So as I said before, Amigo you are not treating customers fairly. Please provide your offer.

"Absolutely disgusting"

Absolutely disgusting! Put a claim in 8 weeks ago they have all the information they need and now all of a sudden a few days before a decision is due to be made they are putting it on hold as they want to now create a complaint scheme with the FCA with a limited pot of money to work from meaning some of us may receive less than we thought. All this to stop the company going bust. Greed!