"Made a complaint on the 12/08 and…"

Made a complaint on the 12/08 and waited until the 04/12 for a final response(8 weeks overdue). In my final response i was advised i would get a redress letter no later than 5 working days after the 18/12 - still not received this despite sending numerous emails and phone calls. Always excuses when i call like covid and IT issues etc, 5 months and still not resolved a complaint is unacceptable regardless of covid.

"Bloody horrible customer service…"

Bloody horrible customer service talking to me like rubbish. I'm very upset i can't wait to pay this all off don't get loan out with theses people again.. if you do good luck
I understand I borrowed a loan and have to pay it back. but not happy with being treated like crap very upsetting talking to me like that lucky your over the phone .... please sort your customer service out KMT!!

"Still waiting for redress figures"

Had an offer to refund all interest paid, still waiting for the redress figures, have emailed several times with no reply and have been unable to get through when calling.

"An excellent company"

an excellent company. easy to talk to, empathatic in their approach to customers. had no problems whatsoever. would highly recommend them.

"The company are terrible they threw…"

The company are terrible they threw money at me when I never needed it but I took it as it was there I only made a few repayments and they gave me more then I put in a complaint as I got myself in financial difficulties which made me Ill and they have seemed to brush that under the carpet stay well away if I was anyone else oh I said they would look at my complaint they have only had it about 6 months ago

"After contact from the financial…"

UPDATE.

I have spoken to Amigo, and although a figure has been given, they are now saying that this is not a true figure and they cannot give me a timeframe to have this resolved. I have passed their reply onto the financial ombudsman who are now escalating.

—————————————————————
After contact from the financial ombudsman with an offer from Amigo, I am still waiting to hear from Amigo to settle.

Agreement number is below.

I have tried to call several times a day, but there is clearly nobody taking calls as it rings for an hour and then goes dead.

This is what I have received from the financial ombudsman:

Your ref
RES8868631



Dear Mr Stock

Your complaint about Amigo Loans Ltd

Thank you for letting me know you accept the offer made by Amigo Loans Ltd.

As discussed on our call. You took out eight loans with Amigo, they upheld all loans apart from loan 1 and loan 6. They have told us that they are now willing to make an offer on loan 6 only.

The offer will include:

- Amigo refunding the interest that you paid on the loans;
- Amigo removing any negative information that has been recorded on your credit file concerning the loan.

As your guarantor made some payments towards the loan for you, Amigo has said it will first offer them a refund of all the money they paid towards your loan. Your guarantor will be given the option to accept or reject this offer. Should your guarantor accept the refund, Amigo says it will add this balance back on to your loan before applying the refund described above to your loan account.

What this means for you

Amigo has given us the details of what your refund will look like if your guarantor accepts the refund, as follows:

Total settlement due: £3,020.34
Less amount paid towards loan by guarantor (if accepted): £1,264.80

Please note, there may be slight variations in calculations when Amigo apply the refund to your loan account due to simple interest being owed up to the date of settlement.

I’ve asked Amigo Loans Ltd to settle the complaint directly – so I won’t do anything more unless I hear from you.

-

My guarantor has emailed saying they do not want any payment, so I expect the total of £3,020.34

"Complaints, unanswered emails."

Placed a complaint, ref - 45967348

Made this in early August, haven’t been provided any updates at all. Attempted to call multiple times, sent numerous unanswered emails and it’s unfair.

If this was me that ceased communication, my credit file would be wrecked and money taken from my guarantors account but because it’s Amigo, all is well and just keep paying and they’ll get round to you when they can be bothered.

If this gets resolved sharpish, I’ll revisit my rating but that’s highly doubtful and I literally have 0 expectations with this company now.

UPDATE - spoke to them yesterday who essentially confirmed that they will contact me when they’ve got an update.

Pretty strange how they can place a complaint on hold but no place any existing loan agreements on hold whilst it gets resolved.

Avoid this company at all costs.

This has been ongoing since the start of August.

"FOS UPHELD STILL NOTHING"

I would give zero if I could. I am so upset I have had a complaint ongoing for a year now, I had several loans upheld by the fos who asked for amigo to respond to the decision by the 20th of November and what a surprise the fos has heard nothing. I have now been told my complaint could possibly go into this stupid new complaints review because I haven't had the final settlement well guess what that's your fault for having horrendous complaint times and not responding to the fos in time. HOW CAN THIS HAPPEN?. Surely deal with the complaints you have and stop accepting new ones until you have had the review. My complaint has already had a decision from the FOS I want my refund ......

"Wouldnt even give 1 star!"

Wouldnt even give 1 star!

Made a complaint in February 2020, complaint was forwarded to FOS and in the meantime amigo offered me a redress refund in December 2020, they have not responded to the FOS or myself. I want answers, is this pathetic scheme you have just announced recently, apply to the people you have already offered a refund to? If so, you cannot go back on that and not carry on progressing with the refund. You haven't contacted myself, FOS or my guarantor despite saying you would weeks ago! I get that you guys are busy, but that's your own fault. You wouldn't have so many complaints if you were a decent, honest and fair loan company in the first place. I've also been made aware that your complaints process is ridiculous because you don't process each complaint in date order you receive it, which is unfair and disgusting to me tbh. I want an update ASAP, the FOS would want one and also my guarantor. Loan ID 43203444

"Amigo loans are a absolute joke"

Amigo loans are a absolute joke. They have sent me out a default notice and keep providing me with a number to contact them as they want to discuss my account. The number they have provided continuously says they are closed. I have been trying to call everyday since the 4th January whilst sending numerous emails and nothing. There quick to chase you for the money but don’t want to help.
I need to change my payment date, I need to change my number. How am I meant to do this if they are closed?
Amigo loans are not here to help! And they think that supplying me with the notice is going to help knowing that we are in a global pandemic! 😡 I’ve decided to send emails everyday and that way they are able to see the trace from the 4th January until now!