"Good service!"

Good service, also during lockdown!

"Still chasing them for my clothes!"

I’ve been a zipjet customer for years until they got acquired by this horrible entity last month. My laundry was picked up around 23 of March and I still have not gotten it back. A series of lies and false promises of delivery from the customer service, which I may add is shut down completely now! I’ve never had worst business interaction in my whole life. Avoid like the plague!!!

"Really easy to use"

Really easy to use, straightforward, good service

"Great user experience"

Great user experience. I hadn’t logged in for a while and it seamlessly verified my mobile, email and payment details.

"Not reliable."

Don’t use it if you planning to send anything expensive to wash, their policy is that over £300 item there is no refund if lost or damaged.
Also not very reliable as a service my experience was very disappointing.
The service received from them as a company it’s not the greatest.
They lost my stuff in first place, then - luckily- relocated it after 4 days.
They then re-allocated my delivery without confirming with me, which arrived in a very inopportune time frame - even though I did change the slot myself on the app. On top of that they charged me the full amount and didn’t offer me a discount or voucher for the future for the inconvenience caused, nor a piece of apology.
I mean they clearly not very interested to keep their clients around.

"Fantastic Service"

Fantastic Service. Even with all the issues with COVID-19, these guys have been exceptional in communication and delivery of my items, back in great quality.

They are also supporting our amazing NHS workers, so good on you.

Keep up the great work, will certainly be using you guys again soon.

"CANCELLED PICK UPS AND DELIVERIES /…"

CANCELLED PICK UPS AND DELIVERIES / MISSING ITEMS / OVERCHARGING - AVOID AVOID AVOID!

If I could review it 0 stars I would. Seriously RETHINK using this service.

I have been using Laundrapp for around 3 months now and with 7 orders in total. Service to start with was good. The company has recently been purchased and it's all gone down hill.

1) Like so many others, cancelled and delayed delivery times. How can you plan your day or week around this? It's meant to be a service of convenience now it has turned into something that cannot be relied on and you spend time rearranging delivery, waiting at home unnecessarily. Then no explanation, no reason you get a txt, to tell you to check your email which says the exact same thing as the txt?

2) Overcharging, if you're still keen to try this app. Weigh your items before and after delivery. They have the cheek to constantly over charge you by "adding bags" on.

3) Missing items, it happens but with the other issues, it's simply not worth it.

EDIT: Also, take a scroll through TrustPilot, they seem to be flagging all negative comments as "Competitor Spam". Let that be the biggest sign that this company is awful and trying to cover up their own issues.

Also the amount of fake reviews they are posting themselves. Scroll down to "Richard Cooper". Someone felt compelled to write 2 reviews in a couple of months both with 5 stars? There are a number of examples of this if you scroll through and look.

Try other services, there are loads about.

"Not completed my first order yet"

Not completed my first order yet, but the app seems good

"I have been using the LaundrApp service"

I have been using the LaundrApp service now for 6months and its the best I have used, you pay a little premium but I am never disappointed.

"Amazing service"

Amazing service, always punctual and efficient