"Always reliable"

Always reliable. Highly recommend.

"Very happy"

Friendly staff, great service and I don’t think they’ve ever been late. I have been using Laundrapp pretty much from the start and have been consistently happy with the service and quality of cleaning. No hesitation in recommending.

"Great Service."

Great Service.

"Damage to my items"

I have been a customer of Laundrapp and Zipjet before that for a very long time. I had previously found their service great.

However, a recent event has forced me to write this review. I fully expect Laundrapp to respond to this review to tell me that this is my fault, which seems to be their go-to method for bad reviews.

We sent an expensive linen sheet, which was intact and undamaged when it left the house. Laundrapp then sent my items back, all clean, except for our linen sheet. It has a huge hole ripped into it.

I approached Laundrapp for a solution to the problem and they told me that they received the sheet already damaged. This is not true.

Despite many emails and conversations, they refuse to take responsibility for this.

We will not be using Laundrapp again (I don't think they care ... I'm only a customer after all) and do not recommend anyone else use them either.

I'm waiting for their reply to blame me for this.

"Quick simple and easy to order"

Quick simple and easy to order. Straightforward pricing structure with offers available. Yet to see what the quality of pick up drop off and dry cleaning.

"Easy to use and very convenient"

Easy to use and very convenient

"Absolutely Ridiculous"

I have completed around 100 orders with Laundrapp and Zipjet. There have been a couple of incidents where my clothes went missing or I was grossly overcharged. Fortunately those problems had been fixed by them.

However today on my order (#951365) I just had to write a review. My delivery was scheduled for 12pm in Chelsea. 3 hours later and I checked the drivers location he was miles away somewhere else. 4pm I get a notification saying my order has been delivered, which it hasn’t.

I had about 1300 pounds worth of clothes in that order and now have no idea where it is (was it delivered to another address and now some stranger has it?).

I have had some terrible experiences before but due to the many great experiences I just chalked them up to a mistake. This however was one too far and I am absolutely fuming.

"Great app"

Great app. Very intuitive

"Great Service!"

Very happy. Reliable service with quick turnaround.

"The best thing ever"

The best thing ever. Everything was done perfectly, my clothes smelled really good and the staff were very helpful and polite. Ill definately be using this all the time.