"Issue after issue"

Our washing machine broke and so we resorted to Laundrapp for laundry whilst we got a replacement sorted. They were late to collect my clothes, at midnight of the day the clothes were due to be returned I was advised that the driver had been taken sick and that we'd need to rebook a delivery slot the earliest being 1 week on (bearing in mind that I was fast running out of clean laundry and was due to go away for the weekend), today I was expecting my delivery and got a text to say that my driver was going to be late to deliver my clothes completely missing the 2 hour slot and that they'd update me.

For the first time using the service I feel really disappointed and in the future I'd probably just visit a local launderette just to avoid the risk of issues like this again.

"Stay away - absolute rubbish"

The worst service I have ever come across. They used to be so good and I have been using them for about 5/6 years now but something terrible has happened and they won't be in business much longer I expect. As I write, my laundry is a week delayed. It includes my work cloths and my baby's cloths. Their live chat only operates every second day. They only collect and deliver every second day and only in the evenings. Their help line closes at 8pm despite their last delivery being 9pm. Even after all the trouble they still want to charge me 50%. I'm honestly wondering if this is a scam now. Stay away. They are rubbish.

"Delivery was due in Sunday."

Delivery was due in Sunday.

The delivery was cancelled at the last minute, then in Wednesday is was cancelled, then on Friday. The next day available to book is the following Wednesday, so 10 days overdue.

I’ve tried contacting this customer service team but I just get an automated response- so who knows if I’ll get my clothes back!

Would avoid if you value your clothes

"The absolute worst"

The absolute worst. They don’t have enough drivers or support staff. My order routinely delayed and changed - the last straw has been my clothing not delivered in time for a big business trip and an absolute iron wall of silence from their customer service team. AVOID

"Terrible"

Every time I have used this company, they ruin one or more items of clothing. It is an actual joke. The most recent item they ruined was a Burberry trench coat and an LK Bennett will dress. All of the clothes are never cleaned properly and the price is too expensive for the quality. Avoid at all costs

"Flawless service"

This is the second time I have used this company for my feather duvets and each time, service is flawless. Easy to book through the app, my duvet was collected next day promptly. When it was returned, it was beyond expectations as it had a huge stain from my dog being sick on it, I really thought it couldn’t be removed, but it came back like new. It was beautifully folded in it’s own duvet bag and only took 2 days. Worth paying that little extra to get it cleaned instead of me having to lug it on public transport and sit for 2 hours in a dingy launderette. All done from the comfort of my couch at the click of a button. Magical!

"Really useful customer help when most needed!"

Really useful customer focused service that allows 8kg of mixed washing to be collected and delivered from your door step. Email communication about pickups and drops allows easy arrangements to be arranged between client and customers via wide chose of times that suit you.

"Very happy"

Very happy with the services and quality of work on my clothes and other items like quilts and coats. Would defo recommend this company and I promise you won’t be disappointed

"Great app"

The app was easy and quick to use, and my bedding smelled lovely.

"Always great service."

Always great service.