"Laundrapp is the way forward"

Love using Laundrapp. Very quick, efficient and easy to use. I have only ever had one issue that was my fault on my end of communications and Samson from the customer care team sorted it out straight away. cannot fault :)

"Great quick turn around and bed sheets…"

Great quick turn around and bed sheets come back like new!

"We have been using Laundrapp for a long time…"

We have been using Laundrapp for a long time now. Overall, a satisfied experience. They pick up, clean, package and deliver our laundry back to us without problem... for the most part. i say we because we are a business and need our clothes washed and delivered promptly, without difficulty, yet somehow Laundrapp slips up in times of dire need! They're customer service is extremely varied, every time I contact them I have to start from scratch and explain my whole situation again and again. Frustrating. Although they were responsive and somewhat helpful, their solutions were "turn off your phone and then on again", "delete the app and try reinstalling", "create a new account" and none of these ever worked. Frustrating! Every time I called them, I would be put on hold for a "maximum of 5 minutes" and then, when those 5 minutes were up, they hung up on me!?! How am I supposed to then get a hold of them?? I was then in on the live chat, and was persistent and clear in my issues, AND THE GUY JUST LEFT THE CHAT?!?! As if he'd had enough of talking to me?!?! WTH! Overall, I am very dissatisfied with their customer service, but their cleaning service was adequate. They kept telling me theyve forwarded my issue to "the technical team", this team of which NEVER GOT BACK TO ME. Never did anything, which is why I am now looking for a new Laundry provider for our business.

"Fast and efficient"

Fast and efficient. Collects on time and delivery on time. App booking is a breeze

"Diabolical Service"

Diabolical Service - Didn't show up to collect until I called their line. Didn't show up again to drop off items despite waiting for their full two-hour drop off slot. They are frequently late/no show and don't even let you know.

"Worse service ever!"

Worse service ever!! I order a collection that was for Thursday night and they didn’t come to pick up the clothes. I did not receive any email or text or notification saying they wouldn’t come so I wait. Then on Sunday they just appeared at my door to collect the clothes, again with any call, message or anything. They were here and I gave them the clothes and it was supposed to come back on Tuesday night, again didn’t come so I send and email on Wednesday and they promise to bring the clothes on Thursday, again didn’t! Same story and they promise to bring my clothes on Sunday AND AGAIN DISNT COME!!!! My clothes haven’t been returned after more than 2 weeks. I sent emails and they just respond that they will send it next day but they don’t!! You call to customer service and they put you to hold and after 5 mins they hung up on you! There is nobody to talk and the email customer service is rubbish because they really don’t solve the problem. I really don’t know what to do to get back my clothes! I’m worried they lost it or something happened. WORSE COMPANY EVER! it was good when it was Zipjet but since Laundrapp bought up it definitely became the worse service! DONT USE GHIS COMPANY

"Horrendous"

Horrendous. Avoid avoid avoid. They lie and are complicit with it. Ruined my jumper and denied all knowledge.

"My order has been lost"

My order has been lost, and noone is replying back to me. The last email that I received was more than a week a go and since then noone is taking any responsibility or ownership for the issue. I am using this service for dry cleaning of very valuable items, and looks like i will never receive them back. Please be mindful of this customer service

"That freshly fried food smell..."

If you want someone to collect and store your dirty clothes for several days and return them somehow even dirtier, this is the service for you! Did not return clothes on day they were expected, when they were returned a day later about half of the clothes smelled and felt as if they'd been washed with clothes heavily soiled with cooking oil, or laid out to dry in a chip shop. God knows where our clothes went to be "laundered", never again!

"Great and friendly service"

Great and friendly service! All clean and in good condition. Thank you very much!