"Great service, great app - Good value"

Laundrapp is a great service, convenient, friendly, and where the loyalty is rewarded. The only downside is the price - I accept that better quality commands higher prices, but on some options, the difference with the high street seem a bit too much.

"Great customer service"

Great idea, convenient, flexible and superb service at reasonable prices. Personnel seems well chosen and trained. Andrei who covers my area is always on time, very polite and has such a positive attitude! It goes to show how good people can represent a company well and ensure that the brand and the whole value proposition is supported by excellent customer service.

"Started off as a five-star service"

Started off as a five-star service. Now a one-star service (as evidenced by the consecutive low-star ratings of late).

Issues with pickup and delivery times and drivers not turning up. CS is extremely poor and took a great deal of time and calls to have more than a token percentage refund on an order that they didn't bother to collect or drop off.

Now, to top it all off, they've closed my local centre without any notice and it will be closed for the foreseeable future due to supplier issues. Perhaps they treat their suppliers in the same manner as they do their customers!

Looking elsewhere for a local service.

"They lose clothes"

Used three times, lost an item 2 out of the three times, wouldn't recommend

"Price cheating and dishonest behaviour"

I had terrible experience with Laundrapp, I sent 3 blazer(£8.5 each) but the company charged me overcoat price (£15 each), tried to contact customer service but didn’t make any difference.

The customer service is a total joke, they use so many excuses to cover their dishonesty behavior, I also made a complaint but no respond.

I will never use the company and would like to warning customers to be aware of the traps this company doing!

"Delivery changed and stained items"

Delivery changed and stained items.
Delivery to return items changed without our knowledge. No way to contact them about it. Items then returned with stains and no evidence of being cleaned.

"Warning Shockingly poor service"

Warning Shockingly poor service. I have been a loyal customer for 2 years. However, recently had a really bad experience with this company. They were supposed to deliver between 10pm and 11pm. At 11.10pm they cancelled my order online. No phone call and next delivery slot in 5 days. They had all my work shirts so I had to buy more. What did they offer me? A £5 voucher. They refused to refund me, lost my loyal custom of around £50 per month (order was around £20) through their stubborn and frankly terrible customer services. I've now moved to ZIPJET and have found them to be hugely reliable and I have faith in the fact that they will honour their delivery slots. Something that Laundrapp have failed to do.

"Wash and wrinkle is more like it."

Wash and wrinkle is more like it.
The app is good and the dry cleaning is standard. My 1-star rating is due to the unfortunately lacking wash and fold service.
Wash and fold seems to translate to wash and throw into a bag. After several reassurances that this would be addressed, I have to separate, refold and sometimes even rewash clothes myself to get the wrinkles out.
I love it when services take pride in what they deliver. This seems to be nonexistent when it comes to wash and fold.
I've learned my lesson (three times despite reassurances) and will not be using this part of their service again.

"Got better and better, definitely recommend"

I have been using Laundrapp for about 2 years now, and they have just got better and better over time. Yes sometimes there is the odd little issue but their customer service team are excellent. The delivery team are brilliant too, Florin is our usual guy and he’s so very happy and helpful. I would definitely recommend Laundrapp, it’s made managing the ridiculous amount of laundry we seem to get through so much easier.

"Such a convenient and efficient service…"

Such a convenient and efficient service for a busy working professional. Laundry collected and delivered to my door and always exceptionally friendly, professional agents and customer service.