Laundrapp

Shopping & Fashion
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819 reviews
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Laundrapp

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Susana Almeida-Fairclough

4.00/5.00

"My husband is happy with how his shirts…"

My husband is happy with how his shirts have been done. Would be nice they had a 24hr turn over instead of 48hrs but still a good service so far.

12/05/2018

You Zuo

5.00/5.00

"good experiece"

good experiece. driver Alexandria is very nice! his leg is currently unwell but he still went to the top floor to collect my coat and scarf. Also he reminded me to clean coat's pockets before send it to dry cleaning. Very nice experience. Hope i will receive a nice cleaned clothes this Sunday~

10/05/2018

Ian Lowe

1.00/5.00

"Absolutely terrible service"

Absolutely terrible service. First time we tried them, the shirts came back not clean enough. This time... wow. pick agent arrived at the flat, didn't ring the door entry, but just phoned my mobile - I wasn't home, but my wife was. Failed pickup, and they charged £10 for it. I complained, so they waived the fee and picked up - only to muck up the drop off as well. had to change our plans around twice in five days to accomodate their mistakes... and their solution? a 15% credit. Won't be using again, don't recommend.

08/05/2018

Giulia S

5.00/5.00

"love the quick service and customer…"

love the quick service and customer support that helps you anytime of the day! Get discounts with my code: GJDBPJ

08/05/2018

Benjamin Hobbs

1.00/5.00

"I have used this service several times…"

I have used this service several times over several years. They used to be fine but deliver late sometimes, which was ok for me. Now their service has destroyed my clothes and simply lied or grossly misled me. To the extent that their support tells me in one email they don't read clothes care labels and in another to provide an image of the care labels to see if they are liable for damage. Then wasting my time by taking shrunk clothes in for inspection and claiming they haven't shrunk. Excuse me but I think I know how long my arms are and being told the clothes haven't shrunk is absurd when I cannot get a jumper to my wrist at all.

I've since used competitors and had a far superior cleaning and customer service.

06/05/2018

Chris

4.00/5.00

"Brilliant service overall"

Brilliant service overall. The concept of someone coming to collect the laundry and sort it out saves so much time

I’ve docked 1 star because my shirts have started to lose buttons or get minorly damaged, more so than when I washed myself though it’s a trade off between the industrial style wash and doing it yourself so I still think it’s good for the money.

A couple of times I’ve had items shrink, but since I moved house this hasn’t happened, I assume because it’s taken to a different centre for cleaning so your mileage may vary.

Having said all that it’s a great service, really helps with busy schedules and the customer service is
Awesome and super responsive. Shout out to Kings for helping out with my latest issue :)

04/05/2018

R Cromie

3.00/5.00

"Some errors with order processing and…"

Some errors with order processing and had someone else's sock in my wash but fairly responsive to issues.

04/05/2018

Trevor Ho

4.00/5.00

"Decent service"

Decent service. Evening deliveries usually a little late. But I can handle that. Trevlaun

02/05/2018

Gabi

4.00/5.00

"Cool service"

I find it really convenient. Cool service!

02/05/2018

C Sol

5.00/5.00

"Excellent service"

Excellent service, great drivers, wash perfect and so so convenient

01/05/2018
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