Motoring Assistance

Transportation Access and Assistance
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769 reviews
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Customer Reviews about

Motoring Assistance

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Debbie Shrimpton

5.00/5.00

"Was sent a email saying policy expires…"

Was sent a email saying policy expires in 14 days, so easy to renew

21/02/2025

Colin

5.00/5.00

"The fact that you quickly identified…"

The fact that you quickly identified where I was and then came to my location within about 30 minutes and got me back on my journey.

21/02/2025

Stephanie Whittenbury

5.00/5.00

"Great service "

Really easy to use and a good price. Exactly what I wanted thank you

21/02/2025

Noel Diamond

5.00/5.00

"Very quick done over the phone with a…"

Very quick done over the phone with a nice Chap he did say his name but I forgot it.
Surprisingly cheap for full cover more than happy so a big10/10

21/02/2025

Maria Brazza

1.00/5.00

"Deactivated my policy with no notice, and were just going to keep the money I paid for the year."

Terrible experience with this company.

When I first bought my policy with them about a month ago, I called during the incubation period of my cover (albeit I didn't realise there was an incubation period but I understood they wouldn't be able to help in this timeframe) I then explicitly asked if we would be covered for any future claims not related to the first claim I made in the incubation period because I asked to cancel my policy then if not, but I was specifically told YES I'd be covered in the future so I kept my policy.

Fast forward about a month later, I have a punctured tyre so I call them and my policy was DEACTIVATED due to calling in the incubation period earlier and had no contact from them at all this was the case.

So they were just going to keep the upfront money I paid for the year to be covered, without actually being COVERED by them because my policy was deactivated with no warning?? They have issued me a refund but taken a £30 charge, even though it was misinformation of their behalf.

21/02/2025

customer

5.00/5.00

"Excellent service"

Excellent service

21/02/2025

Raymond

3.00/5.00

"I have booked cover to start next month…"

I have booked cover to start next month so what is there to revr

21/02/2025

Mr Paddy Brennan

1.00/5.00

"Unprofessional company "

I joined this company approximately 8/9 months ago obviously with my car details, the first time I phoned and needed assistance they said that we're not coming out to you as your car is to old...they had the car details from day 1 the operator was rude and unhelpful. Once a week I drive my wife to hospital for her regular treatment this journey is approximately 62 miles one way using 2 x motorways M25 & M2 into kent! It's a bloody good job i wasn't left stranded on a hard shoulder somewhere, very disappointed in this company...I've since returned to the AA twice the price and twice the service 😡

21/02/2025

Customer

5.00/5.00

"Quick efficient service"

Quick efficient service

21/02/2025

KEITH MURRAY

5.00/5.00

"Messaged me and one month free…"

Messaged me and one month free membership so no brainer joined by phone call,was very happy with the quote all went well
Thank you.

20/02/2025
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