"Booking The LINQ"

Thank you to Sara for guiding me through various options to get the room most suitable to my husband and myself! Appreciate her patience and thoroughness with this process!

"BEWARE of VACATIONOFFER.COM AKA VO…"

BEWARE of VACATIONOFFER.COM AKA VO TRAVEL CLUB!

They cold called me and offered a free 4-day vacation to various locations if I would agree to attend a seminar about their vacation club. They told me that there was a $99 charge to guarantee that I would attend, and I agreed. As far as my understanding, that was the Agreement (also known as a “Contract”). Three weeks later I received a “Reservation and Tour Confirmation.” I read the large print at the top and the reservation information was correct, so I saved the document and planned my trip. However, in tiny print near the bottom it stated that there was a $150 fee for not canceling before a certain number of days, and a $300 fee for failing to attend the seminar! In effect, this is a unilateral attempt to change the original Agreement without my OK.

Because my dog Wally has cancer and needs special care such as being hand fed, even though he is not suffering, we decided to postpone the trip. Without knowing about the cancellation deadline, I called on Saturday to postpone the trip. That call was 8 days before our scheduled check in date. However, they were closed on weekends, so I called back Monday morning. I was told that rescheduling was NOT an option, and that because that Monday was ONE DAY beyond the cancelation period that there would be a $150 fee. I explained that I was a 78-year-old senior, but got nowhere with that agent. Since I was already apparently too late to cancel, I decided to wait until Thursday to see if there was any way we could make the trip. Because it was not in Wally’s best interest to either take him with us or to leave him with someone, I called the company two times on Thursday. The first agent was quite rude and hung up on me when I told her that I refused to pay the $150 fee because I was not made aware of it when I booked the trip. I called back and spoke with a more pleasant agent, but she told me that she could not charge the $150 cancellation fee unless I "authorized" them to do so. I told her that I did not authorize the fee and that I just wanted to cancel. She told me that she could not cancel unless I authorized the $150 fee, and that the fees were the “company policy!”!!! WHAT!?!?! I asked to speak with a supervisor, and was told that the supervisor was busy and that I would need to call back and hope that the supervisor was available at that time. I asked to leave a message for the supervisor and was told they don't do that and that the supervisor would NOT call me back.

Fast forward to the seminar date, which we obviously did not attend. The next day, they attempted to charge my credit card numerous times both the $150, the $300, and lesser amounts even though I had never agreed to those terms!! Fortunately, the credit card number they had would no longer work because I had needed to get a new card due to some previous fraudulent charges.

This is not the kind of company I would ever do business with again. What you do is up to you, but BEWARE! A WORD TO THE WISE!!!

"Good people always provide good service "

Paras was very helpful

"Show was great"

Show was great but Michael did not quite sound like the real Michael

"Emily just answered when I called and…"

Emily just answered when I called and was able to very quickly fix my issue (not getting a confirmation) she was able to deal with my upset was with a calm helpful attitude and made my day brighter!

"Not a long time to connect"

Not a long time to connect. Many choices. Very patient.

"Thumbs up for the booking process. Now let's see how the vacations go."

The process was pretty smooth, but I can't really rate until after I take the vacations

"BEWARE!! DONT BE FOOLED BY THIS COMPANY "

I joined VO last September 2024. During the presentation they promised the moon and stars. After I paid a great sum of money, VO has ghosted me. No congratulations over email, no instructions on how I can start using my account. Nothing at all ! I tried emailing them, absolutely NO REPLY ! Was I conned ? It looks like it…

"Easier trip booking ever! "

Kaitlyn was so hopeful in getting me booked! She gave me so many options and very clearly explained process. This is by far the easiest trip I have ever booked!

"Liz was very professional and…"

Liz was very professional and knowledgeable