"Nothing available on the gulf coast for…"

Nothing available on the gulf coast for my dates. There is a charge for most any hotel room available. Charge for parking at the Grand hotel celebration that you booked for me.

"Timeshare / Vacation sharing gimmick "

Not happy with the arrangement. Only saw the 1st 3 steps and was not aware that it was a timeshare/ vacation promotion. I don't want to waste 90min. On a presentation that I have no intention of buying or entering into.
Also, seeing that the supervisor or manager are unavailable because their phones do not have transferring capability lends itself to being a scam to bring you in.
Of course, not happy.

"Olivia was fantastic in getting…all of the program started "

Olivia was fantastic in getting everything lined up

"My agent was very understanding and…"

My agent was very understanding and nice! She took my concerns seriously and looked up necessary information.

"Booking was for a hotel off the strip"

Booking was for a hotel off the strip!

If you're going to Vegas, why would you not want to be off the strip? Especially in a cheap-y motel type casino. It was awful. And, the agent didn't even tell me that it was a hotel that's not on the strip!

"Olivia and Carris went out of their way…"

Olivia and Carris went out of their way to find the accommodations that met our requests. They appeared to be only focused on our vacation vs. rushing us up to get to the next client.

"The hotel was amazing @The Virgin…"

The hotel was amazing @The Virgin hotels and Resort! I also love that they had free parking. I met an amazing lady at the presentation, I took a point off because I was given a ride to the presentation, but was told I had to find way back to the hotel. The gift card that was supposed to be offered afterwards is supposed to be used for a ride back, but was not sent to me until the next morning and was emailed to me. I'm thankful to have had known someone that took me to my hotel because I was an inconvenience can't trust not to ever be without my car again.. I would have like to have physical card because I don't do much online shopping these days plus I could have used it for gas for my long travels to Vegas.

"Took the time to answer all my…"

Karen took the time to answer all my questions , courteous and friendly.

"Competent, courteous, transparent"

I spoke with 3 people, I think, all of whom were courteous, patient, thorough with information and transparent about what they could and couldnt guarantee about the rooms being booked.

"This company has fraudulently charged…"

This company has fraudulently charged my card without my consent. This is theft."
* "I did not authorize these charges. This is a clear case of fraud." I don't know how they received my card information but they did.. they only have one person answer the phone a lady for this scam and every time you call she change her name but it's the same person ..she going to tell you her name is Emily, Ashley etc but it's the same person