"Used them for the first time"

Used them for the first time. Placed order and within 5 minutes a phone call to tell there was a stock issue. Items replaced for something else and no big issue. Customer service excellent (Brad is a good guy and knows his stuff) and will definitely use again as they they kept me informed which is what you want. A delivery text update from carriers is needed for me to give a 5 star review, but am sure this is something they can look at in the future. Delivery was all fine and the agency driver they used was brilliant (calm and collected and very helpful). Pat....

"First Rate"

I can not rate this company highly enough. Everything was spot on. From ordering to delivery. The cost was extremely good. The delivery was on time. The whole experience was first class.
I will definitely use this company again.

"Excellent service"

Was very unsure about purchasing a carpet online but Floor to your door service was excellent, could not fault them. The carpet was just as described and delivery on the day stated. Thank you

"Quick turnaround and good quality products."

Quick turnaround, helpful on the phone and I'm very happy with the quality of the carpet and underlay. Recommend.

"Ordered a carpet Saturday night on…"

Ordered a carpet Saturday night on line,someone phoned me first thing Monday morning to confirm,bank transfer and delivery sorted out,delivered Wednesday!! What more can you ask for!! Scott clark

"Ordering over the internet is daunting…"

Ordering over the internet is daunting but we phoned and they were extremely helpful and friendly. They gave us advise on the carpet we had selected and how to get the best wear from it. The carpet arrived on the day agreed. The delivery person helped us to get the carpet to our door. The carpet has been fitted and it is exactly as we expected and in perfect condition. I will definitely be using this company again and have recommended them to family and friends.

"Never order a carpet online before"

Never order a carpet online before, I will be doing again and my first step will be to floortoyourdoor. Great service, nice to be able to speak to a human!

"First time buying carpet over the…"

First time buying carpet over the internet, which I did as we wanted to lay more of the same carpet originally put down 10 years ago in a rental property and found it listed on the floor to your door web site. Although we tried to place the order with local stores, none were interested in supplying it.... Placed an order for a sample piece and having found the match to be perfect, placed an order for 26 SqM of carpet and 2 rolls (30 SqM) of underlay. Brad called back within 30 minutes to advise on availability and delivery timeframes and was very happy for me to pick his brain over which underlay a to go for. It is challenging with stock levels at the moment - Brad organised for our underly to come down from Manchester to Kent ! and added notes for the delivery driver to call me ahead of delivery as the drop off was at a block of flats on a busy main road - not easy with a lorry... Very pleased that Brad was not interested in taking any payment until he had confirmed with the stockholder that the carpet and underly were physically available and could be delivered on our chosen date. All went very smoothly - delivery chap also very helpful in carrying the carpet to the fornt door of the block of flats with me and advising us to take the cardboard tube out of the carpet roll so we could bend it a bit to get it up 3 flights of stairs (phew!). All in all a complete pleasure dealing with Brad and the delivery driver and we got the carpet and underlay at a great price. Will be repeating the exercise when re-carpeting our next rental property, now we have found a great fitter too ! Thank you, Brad.

"Great prices"

Great prices, Great company. Brad couldn't have been more helpful - Thank you! Would highly recommend to my friends and family :-)

"Thanks for your patience, in what was a difficult time"

Hi Sarah, sorry it took some time to reply, but want you to know the CFS Eternity Classic Wood Plank – Distressed Grey, I ordered was delivered on time. It's now fitted in my new kitchen and looks absolutely amazing. Considering the cost the quality is superb and like you said it copes easily with my sliding utilities. I'll be back again for some more, think we will extend through the dining room. Take care Steve