"fantastic service 5 stars"

Brad and the "Floor to your door" team gave a very personable and efficient service from the initial inquiry, right through to follow up once good had been delivered. Very happy with our purchase and we would recommend highly.

"Excellent service"

I purchased the soft noble urban stripes for my hall, landing and stairs. My original colour choice wasn't available due to a shortage but Brad found me an alternative which ended up being the better choice in the end. Payment is by bank transfer which I knew prior and it was seamless and this is a genuine company so please don't let that concern you. Delivery came as scheduled and my fitters also came and told me this was a good quality carpet. I will definitely go to Brad again for future purchases as he was so helpful unlike other companies I approached first

"Great service, highly recommended!"

Very pleased with the service recently received from Floor To Your Door. We ordered the underlay first thing Monday morning and it arrived promptly 3 days later on the selected delivery date. We submitted the order online and Brad called us very shortly afterwards to confirm availability. Quote and invoice then arrived promptly by email. We spoke to him again on Wednesday to confirm delivery as we were arranging our carpet fitter and again he was very helpful. He then phoned after delivery to check the delivery had gone well and that everything had arrived ok which it had. Happy to recommend!

"Good prices, fantastic service"

Customer service was excellent. Brad called and emailed numerous times to let me know the status of stock and delivery dates, and even called a few hours after my delivery to check that everything was ok. The driver called 30 minutes ahead to let me know that he was coming, and was very polite.

Admittedly, I was apprehensive that payment could currently only be made by bank transfer as apparently there was a problem with their card payment system, but everything went extremely smoothly. Quotes and invoices were done electronically, so there's a 'paper trail' if there's ever any dispute.

Highly recommended.

"Fast friendly service"

As I left a message to say that I needed the carpet first thing i asked if I could collect rather than have delivery. This was no problem. Brad was helpful and friendly and made sure everything was confirmed while on the phone. Excellent service.

"Buying carpet online"

Buying carpet online at the moment was not easy as stocks are low owing to Covid-19 but Brad of Floortoyourdoor was brilliant with his help and got the carpet I wanted with fast delivery.
I would buy from them again and recommend them.
Thank you Brad

"Great carpets. Great service!"

This was the first time I had used ‘floor to your door’ and was very impressed with the whole service.
Ordering online was simple with a confirmation phone call within 15 minutes after placing the order.
The delivery driver was friendly and called me first thing in the morning to confirm a rough time of delivery.
The carpets are fantastic and exactly what I expected.
Most of all I was amazed by the service provided by Brad from Bristol Carpets. He called me and continuously kept me in the loop regarding my delivery and answered any question I had! Very impressed with his service, and I would certainly recommend them to anyone else considering new flooring!
Thank you all very much!

"Would recommend, great service in challenging times"

despite all of the obstacles to service delivery during COVID times, Bradley was really helpful. The pandemic has caused untold issues re processing payments and invoices, but Bradley explained the process clearly and responded to all calls. I had read a lot of reviews about flooring places taking the money and not delivering and was concerned, but I had no need to be. The noble heathers cobble carpet I ordered was delivered quickly and exactly what I wanted. The delivery firm left one of two carpet in the warehouse, but Bradley answered the call, investigated and called me back with an update within an hour, the second carpet was here the next day. Overall, very pleased with the outcome. Thanks Bradley.

"GREAT VALUE - DELIVERED TO SUIT US"

It was easy to find the carpet we wanted on the website and a question we had was responded to within the hour.

The price was good and we got to choose the day we wanted delivery (we could have had next day but we weren't ready).

The carpets arrived on time and we even got a follow-up call from them to make sure all was OK.

I'd definately use them again.

"Purchase"

Easy to use web site and the product was good value for money. Also called them for advice and they were very helpful too.