"I am still waiting for the item I purchased…"

I am still waiting for the item I ordered a month ago and they refuse to answer my emails. It is simply a fraudulent site, do not buy from them as you will not receive the goods.

"Malware"

On 28 November 2022, I received a gmail attaching an invoice allegedly from Direct Outdoor Living for goods I haven't bought. Furthermore, I have never dealt with this company. Fortunately, gmail recognised malware within the attached 'invoice' and alerted me. The email has been forwarded to Actionfraud. This company needs to be more alert to their company name and email address being used in this way.

"I bought a table and chairs May 2020"

I bought a table and chairs May 2020, had a few issues but were sorted with a couple o phone calls. I was worried the table wasn’t solid wood as described and looked damaged I was given £100 refund.ten months on the chairs are mainly good quality ( slightly wonky feet ) the table legs are good, but the table top is veneered not weathered looks really damaged and scruffy I’ve contacted company but received no reply.

"Garden furniture"

Ordered rattan furniture on Sunday morning. From direct outdoor living. Tryed to deliver Wednesday but I was not in they got in touch with me and I asked for Tuesday they're very helpful and 09.15 Tuesday it came great service good quality would recommend very happy would buy off them again

"Brilliant"

We bought a lounge set for our garden off direct outdoor living and couldn’t be more happier with it. From the initial purchase, delivery and set up it was faultless they keep you notified every step of the way, even though we are going these terrible times I found they always put their customers first unlike some other companies out there. We will be buying off this company again. I recommend these to anyone just brilliant. Thank you Jane for the excellent service you provided for us!

"Ordered the Bordeaux set which arrived…"

Ordered the Bordeaux set which arrived within 2 days! Very impressed at the speed of delivery especially during lockdown. The set was very slightly damaged in transit but nothing worth sending back for. The cushions we received were cream but the set we ordered had shown grey cushions on the website, but we decided to keep it anyway. It’s lovely quality, looks great and is super comfy.

"Five star customer service from Jane"

Five star customer service from Jane. Ordered the Bordeaux came within 3 days but was squashed in transit, she reordered me a new set and for collection of the old one with 2 days and it is beautiful! She has also explained what they are doing to ensure this doesn’t happen to anyone else. Well done Jane!

"Oxford Bistro Set"

I was slightly apprehensive after reading a few negative reviews but because there were plenty of positive reviews also, we ordered!

We placed the order online on Saturday 2nd May for the Oxford Bistro two seater patio set and were given an email confirming a delivery date of 5th May, and even in the lockdown it arrived today, Tuesday 5th May! It was very well packed and arrived on a pallet which my husband asked the delivery driver if he would take the pallet back, which he did so a huge thanks to the delivery team.

The set is very well made, quality teak, the chairs were assembled and are very sturdy, the table just needed 8 bolts (key supplied) attached which were straight forward to do.
We cannot wait to use it tomorrow as the weather is set to be warm and dry :-)

"rattan corner sofas"

We bought a rattan arrangement which unfortunately got damaged in transit. We emailed the company about it and came to an agreement very quickly. As the damage is out of view we agreed to keep the sofa and as an compensation we got a parasol instead. This was all sorted in a very short time with no hiccups. I forgot to say how pleased we are with our Corsica corner sofa, it’s quite difficult to buy everything on internet without trying it out. The sofas are very comfortable and look very stylish too. All in all great buy, great service and I definitely will recommend this company to anyone.

"Highly recommended"

Highly recommended. Ordered sofa set, delivered within 3 days giving the current situation I would say that’s pretty good going. Sofa set itself is absolutely gorgeous. Well made and the colour is stunning. Much better than expected. Outstanding quality at cracking price. Delivered driver made me laugh too appreciate.