"Joseph came to the rescue!"

I recently had problems with my NT. I logged the ticket and received a reply from Joseph on the technical team. I received exceptional service, and I am genuinely impressed with the professionalism and expertise demonstrated by Joseph.

He asked relevant questions to diagnose the problem accurately and provided clear and concise explanations throughout the troubleshooting process.

Joseph efficiently addressed my concerns and resolved the issues promptly, minimizing any disruption to my work.

I appreciate the dedication to customer satisfaction displayed by Joseph.

"Timely support and knowledgeable…"

Timely support and knowledgeable customer service

"Perfection"

Perfect. Efficient and Effective. Ty

"Excelente atención"

Rápida, eficaz y grandiosa atención obtuve de @Eli G, del soporte de ninjatrader, me siento muy agradecido de que me haya solucionado un problema que tenía de hace dias. Gracias 😊

"Resolved Login/Connection Issue"

Support was able to get NT8 to connect to brokerage firm after tinkering remotely around my PC. Thank you for the fix and having the ability to dial into the PC while I looked!

"Very poor support interactions. No phone calls back."

I have previously bought the 5 robot package and wanted to the give the VSS a try. The VIP Service was great with the robots

I watched the videos, called Ninja Trader support. I have asked Michael 3 times for phone call. No response.

He did remote in when I was not on my computer.

Really just need some help.

Thank you,

"Christiane is a superstar"

Christiane is a superstar. I called twice before meeting her and others were not able to help me. Christiane took me through a couple of steps with technical confidence and BOOM - it worked! I was stressing out but Christiane saved the day..lol. She is amazing.

"Courtesy has a new name and it is Stephen"

Stephen was very articulate and pleasant on the phone. He was most gracious to guide me through the process of using Plaid. I would highly recommend him to anyone.

"Feels like a ripoff"

If you're just starting out, Ninjatrader may not be the best option. I started with a small account to trade micro futures since I'm still learning. Today, I was trading and everything seemed fine. I entered a trade and took a loss that didn't seem too substantial, but Ninjatrader liquidated my account. I later found out they increased their margins without notice, and since my account dropped slightly below the increased margin, they charged a penalty fee and liquidated my account. I was trying to understand what happened, so I reached out to support. The first person I chatted with ignored my questions. I was trying to understand what happened, so I could prevent it in the future. After being ignored, I tried their support chat agian and the next person I spoke with was more helpful in me understanding that I needed to switch brokers. The change wasn't announced in their upcoming events or anywhere else.

"Adrian"

Adrian resolved my issue in a very timely manner!